Customer Success Executive

Qashio is seeking a Customer Success Executive to join their high-performing team in Dubai, United Arab Emirates. This role involves owning the entire customer relationship, from onboarding to retention and satisfaction, and proactively identifying opportunities for customer success. Join us to help businesses optimize their spend management with our innovative platform.

Qashio is a comprehensive spend management platform for businesses, offering integrated corporate cards, accounts payable automation, real-time expense tracking, and automated accounting. Recognized as Gulf Capital Fintech of the Year 2022 and Entrepreneur E-Payment Solution of the Year 2023, Qashio provides businesses with enhanced visibility and control over their spending, enabling informed cash flow decisions, strategic budgeting, and automated expense reporting.

We are looking for a proactive and customer-centric professional to join our team. Apply now to become a key player in driving customer success and innovation at Qashio.

Company Overview

Qashio is a comprehensive spend management platform for businesses to manage expenses, payments with integrated corporate cards and accounts payable automation. Recognized as Gulf Capital Fintech of the Year 2022 and Entrepreneur E-Payment Solution of the Year 2023, Qashio integrates real-time tracking for every business expense, automates accounting and provides real-time reporting to give better visibility and true control over all spend so that you can make informed cash flow decisions. With Qashio you can build strategic budgets and automate expense reporting.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: 2 Year+
• Qualifications: Bachelors-degree

Key Responsibilities

• Serve as the day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity.
• Review customer journeys to help them overcome issues and achieve their goals while consistently receiving the necessary attention and support.
• Implement strategies to expand accounts, increase retention, solve issues, and drive satisfaction for customers.
• Offer product solutions to customers’ pain points and find opportunities to expand the business by maintaining healthy customer relationships.
• Serve as a trusted and strategic advisor to customers to accurately forecast their needs and provide the best solutions or suggest product features.
• Efficiently and regularly check in with customers to ensure they are consistently engaging with Qashio’s features and solutions and keeping such benefits top of mind.
• Maintain collaboration and open communication between relevant internal and external teams to achieve targets.
• Supply and update customer success metrics and data as directed.
• Drive functional integration between Qashio and clients' ERP systems.

Requirements

• 2+ years of experience in B2B SaaS customer success, account management, product management, or a strategic consulting organization.
• Strong skills in verbal and written communications, strategic planning, and project management.
• Demonstrated experience and a passion for FinTech, with a good understanding of accounting software and expense management systems.
• Experience using customer success software, CRM software, Microsoft Office, and Google Workspace suites.
• A bachelor’s or postgraduate degree in business or related fields would be a plus.
• Relationship management skills and a can-do attitude when presented with challenges.

Benefits

• Opportunity to work with a high-performing team of customer-centric professionals.
• Be part of a leading FinTech company recognized for its innovation.
• Gain experience in a comprehensive spend management platform.
• Collaborate with internal teams such as Customer Service, Product, Support, and Sales.
• Develop strategic advisory skills with key business clients.