Data Analyst (Multi-Category Loyalty App)

Cross Country Solutions International is seeking a Data Analyst for a multi-category loyalty app in Dubai, UAE. This fully on-site, full-time role requires a minimum of 4+ years of experience. We are looking for an agile, analytical, and resourceful individual to transform raw data into actionable business insights. If you have strong data manipulation skills and can translate data into meaningful business and marketing strategies, we encourage you to apply!

This role is crucial for a multi-category loyalty app covering restaurants, cafes, supermarkets, and retail. We are looking for someone who can connect data insights with business objectives and support data-driven marketing decisions.

Company Overview

Cross Country Solutions International is a company specializing in staffing and recruiting, based in the United Arab Emirates. They are dedicated to connecting businesses with the right talent to drive growth and success.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: Minimum 4+ years
• Qualifications: Bachelors Degree

Key Responsibilities

• Extract, clean, consolidate, and analyze data from transactions, user profiles, and merchant performance reports.
• Develop customer segmentation models using cohort analysis and RFM (Recency, Frequency, Monetary) analysis.
• Build and maintain dynamic dashboards and reports using Power BI, Tableau, or advanced Excel.
• Analyze customer behavior, campaign performance, merchant metrics, and offer effectiveness.
• Provide actionable insights and recommendations to support marketing campaigns, promotions, and business growth.
• Identify opportunities to improve customer engagement, retention, and loyalty program performance.
• Maintain data accuracy, confidentiality, and compliance with data privacy and PII protocols.

Requirements

• Minimum 4+ years of experience in Data Analytics, Product Analytics, or Marketing Analytics.
• Advanced Excel or Google Sheets skills, including advanced formulas, lookups, and Power Query.
• Experience with Power BI, Tableau, or similar reporting tools.
• Strong understanding of customer retention, churn, lifetime value (LTV), purchase frequency, and loyalty point redemption metrics.
• Experience with mobile applications, e-commerce, retail, or multi-vendor marketplaces is an advantage.
• Ability to work independently, build analytical frameworks from scratch, and work efficiently with raw data exports.
• Strong communication skills and the ability to present clear, actionable recommendations.
• Fluency in English and Arabic is required.

Benefits

• Opportunity to work with a leading multi-category loyalty app.
• Be part of a dynamic and growing team in Dubai.
• Contribute to data-driven decision-making and business growth.
• Develop advanced analytical skills and work with cutting-edge tools.
• Gain experience in customer behavior analysis and loyalty program optimization.