Guest Experience Expert

W Hotels is seeking a Guest Experience Expert to join their team in Dubai, United Arab Emirates. This role focuses on creating unique and memorable guest experiences by providing a wide range of services and handling operational tasks.

At W Hotels, our mission is to awaken curiosity and expand worlds. We are a destination to live life to the fullest. We are here to open doors and minds. We are constantly inspired by new faces and new experiences. Our core is a harmonious, can-do spirit that has made us famous for reinventing the standards of luxury worldwide. The Whatever/Whenever service is our culture and the service philosophy that makes guests' passions a reality.

If you are original, innovative, and always looking to the possibilities that the future holds, we welcome you to W Hotels. By joining W Hotels, you join a portfolio of brands with Marriott International. You will be where you can do your best work, start to fulfill your purpose, become part of an incredible world team, and become your best self.

Company Overview

W Hotels is a vibrant and innovative luxury hotel brand under Marriott International, known for its unique design, lively atmosphere, and the iconic Whatever/Whenever service. With over 65 hotels worldwide, W Hotels offers guests an immersive experience that awakens curiosity and expands worlds.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High School or equivalent (GED)
• Experience: No relevant work experience required. No supervisory experience required.

Key Responsibilities

• Build unique and memorable experiences for guests.
• Provide a wide range of services to guide guests through their stay.
• Take initiative to handle operational tasks and guest requests.
• Complete reports and provide information on local events and attractions.
• Ensure transactions are part of the overall guest experience.

Requirements

• Must be able to stand, sit, walk for extended periods.
• Must be able to move, lift, carry, push, and place objects weighing less than 10 pounds without assistance.
• Ability to perform all tasks to the satisfaction of guests and the smooth operation of the hotel.
• Commitment to W Hotels' culture and service philosophy.
• Originality, innovation, and a forward-thinking mindset.

Benefits

• Opportunity to be part of a global team within Marriott International.
• Work in a dynamic and inspiring luxury hotel environment.
• Contribute to a brand known for reinventing luxury standards worldwide.
• Engage with a culture that awakens curiosity and expands worlds.
• Potential for career growth within the W Hotels and Marriott International portfolio.