Guest Relations Officer

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

The Guest Relations Officer is responsible for the supervision and control of all guest services and administration of all Guest Service-related tasks, including maximising and growing production and utilisation in terms of accommodation revenues, conference revenues and Food and Beverage revenue to achieve forecasts. Since this position forms part of the Rooms Division Department, general Front Office duties is part of the job. Looking for a dedicated professional to join our team in Umhlanga, KwaZulu-Natal, South Africa.

Company Overview

As a leading supplier at the forefront of the corporate travel industry, The Capital Hotel Group has achieved outstanding success since its inception in 2008. The Capital Hotels and Apartments consists of 12 Apartment Hotels located in Sandton, Rosebank, Pretoria, Durban, Mbombela and Cape Town. We offer standard hotel rooms, fully furnished serviced apartments and modern conference facilities across the 3, 4 and 5-star segments. The Capital offers accommodation solutions for short, medium and long-term accommodation.

One of the greatest sources of pride for the business is its quality of staff, each of whom are assisted by world class training programmes which, in turn, leads to fast-pace individual growth, along fostering an excellent work ethic, culture and spirit.

Quick Details

• Salary Range: ZAR 12,000.00/mo - ZAR 15,000.00/mo
• Job Type: Full-time
• Qualifications: Hospitality Management Qualification or similar
• Experience: Previous Guest Relations experience essential

Key Responsibilities

• Supervision and control of all guest services and administration of all Guest Service-related tasks.
• Maximising and growing production and utilisation in terms of accommodation revenues, conference revenues and Food and Beverage revenue to achieve forecasts.
• Performing general Front Office duties as part of the Rooms Division Department.
• Providing the highest level of guest service while maintaining dignity and integrity.
• Ensuring a positive and respectful work environment for all staff.

Requirements

• Matric
• Hospitality Management Qualification or similar (Relevant Hospitality Management qualification is advantageous)
• Previous Guest Relations experience essential
• Hands-on Problem-Solving approach and the ability to remain calm under pressure
• Experience with an HMS system (Protel advantageous)
• Customer service driven with outstanding communication and active listening skills
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

Benefits

• Opportunity to work in a company that values its staff and fosters a positive culture.
• Fast-pace individual growth and recognition through promotions.
• Be part of transforming the Hospitality Industry.
• Work in a dynamic and supportive team environment.