Guest Service Agent

Minor Hotels is seeking a Guest Service Agent to join the Avani Ibn Battuta Dubai Hotel in Dubai, United Arab Emirates. This role is crucial in ensuring guests have a balanced and positive experience, reflecting Avani's philosophy of cool, kind, and functional design with honest, locally inspired food and an upbeat service culture.

Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses, and a selection of luxury transportation services. With over four decades of experience, they focus on building stronger brands, fostering lasting partnerships, and driving business success.

Join our growing portfolio across Europe, the Middle East, Asia, Africa, and Australia. If you take pride in the little things and believe a warm welcome and a genuine smile make all the difference, you'll fit right in here. Apply now to be part of our dynamic team!

Company Overview

Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses, and a selection of luxury transportation services. With over four decades of experience, they build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to their guests, team members, and partners.

Their diverse hotel brands, from the luxury of Anantara and Tivoli to the vibrant style of Avani and nhow, bring guests to desirable destinations worldwide. They also own related hospitality businesses including luxury residences, private jets, restaurants and bars, spa and wellness, and river cruises and rail journeys.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Experience: 2 Year+
• Qualifications: none

Key Responsibilities

• Anticipate guest needs and handle inquiries in a helpful and attentive manner.
• Maintain complete knowledge of hotel products, including room types, rates, features, facilities, F&B outlets, promotions, and other Minor Hotels properties.
• Take personal responsibility for service and attitude, ensuring the highest standards of guest service delivery.
• Ensure all guest satisfaction issues are met and followed up on in a timely manner.
• Be proactive and innovative, suggesting alternatives to meet guest needs and enhance their experience.
• Develop close and harmonious working relationships with all hotel departments.
• Attend hotel events, daily shift briefings, and training to improve professional skills.

Requirements

• A passion for hospitality and delivering exceptional guest experiences.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Proactive and solution-oriented mindset.
• Ability to work collaboratively with a diverse team.
• Flexibility to work various shifts as required.

Benefits

• Opportunities for career growth within a global hospitality leader.
• Work in a dynamic and international environment.
• Be part of a brand that values genuine service and local inspiration.
• Access to training and development programs.
• Contribute to creating memorable guest experiences.