Guest Service Agent
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| Company Name | Anantara Hotels & Resorts |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Sir Bani Yas, Abu Dhabi Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
Company Overview
Anantara Hotels & Resorts is a luxury hospitality brand for modern travellers, connecting guests to genuine places, people, and stories through personal experiences and heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: No Experience / Fresh
Key Responsibilities
- Taking reservations in a courteous manner.
- Greeting and registering guests efficiently.
- Providing outstanding guest service during their stay.
- Handling guest enquires, requests and comments promptly.
- Ensuring guest satisfaction throughout their stay.
Requirements
- A strong focus on customer service.
- Prior experience in hotel front office operations is preferred.
- Excellent communication skills; fluency in English is required.
- Be able to work shifts, weekends and public holidays.
- Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred.
Benefits
- Opportunities for professional development.
- Experience in a luxury hospitality brand.
- Potential for growth within Anantara Hotels & Resorts.
- Exposure to diverse cultures and destinations.
- Working in a remote location.