Head of Research and Design (Agentic AI)

Sana Commerce is seeking a Head of Research and Design (Agentic AI) to lead their team in Dubai, United Arab Emirates. This role is for an experienced leader who can envision and build the future of B2B commerce in the agentic era. If you are passionate about AI and want to shape the next generation of B2B commerce experiences, apply now!

Sana Commerce is a B2B commerce platform purpose-built for manufacturing, simplifying complex B2B buying journeys by ensuring buyers see accurate, personalized pricing, stock, and catalog information. Founded in 2007 in Rotterdam, Sana Commerce runs natively on ERP systems like SAP and Microsoft Dynamics, providing a single source of truth.

We are committed to creating an inclusive environment and value diverse workforces. Applications without demonstrable evidence of a product or prototype you built will not be reviewed. Join us in building the future of B2B commerce.

Company Overview

Sana Commerce is a B2B commerce platform purpose-built for manufacturing, simplifying complex B2B buying journeys by ensuring buyers see accurate, personalized pricing, stock, and catalog information. Founded in 2007 in Rotterdam, Sana Commerce runs natively on ERP systems like SAP and Microsoft Dynamics, providing a single source of truth.

We are committed to creating an inclusive environment and value diverse workforces. Applications without demonstrable evidence of a product or prototype you built will not be reviewed. Join us in building the future of B2B commerce.

Quick Details

• Job Type: Full-time
• Experience: Mid-Senior level

Key Responsibilities

• Lead the research and design team towards a clear picture of an AI-native product and an agentic commerce experience.
• Own the end-to-end experience, ensuring it holds together, earns trust, and performs well.
• Define agentic experience design, including how agents behave and how transparency and control are designed.
• Develop an AI-native design system that AI tooling consumes for consistent, high-fidelity design.
• Set the research agenda on agentic commerce, buyer/seller behavior shifts, and trust/privacy in agent transactions.
• Maintain a high standard for fidelity and quality in design work.

Requirements

• Proven experience building AI-powered or agentic products with demonstrable examples.
• A strong portfolio of commercially shipped products with measurable user or business impact.
• Proven experience leading both product design and user research, remaining hands-on.
• Track record of using research to shape product direction and translate insights into vision.
• Practical AI fluency across the research and design process, including AI-native design systems.
• Experience leading and developing designers and researchers, working closely with Product Management.
• Experience in e-commerce, particularly B2B commerce and complex buyer/seller journeys, is strongly preferred.

Benefits

• The opportunity to make an impact at a fast-growing SaaS scale-up.
• A global and customized onboarding program.
• Working closely with global leaders on strategic initiatives.
• Up to 8 weeks "work from anywhere" per year.
• A hybrid working model - 3 days from the office, 2 days from home.