Head of Sales Support DACH (m/w/d)

LHH is seeking an experienced leader for the Head of Sales Support DACH position in Zurich, Switzerland. This role involves leading a team of approximately 10 employees and overseeing the operational management of the entire sales support department. You will combine leadership, customer excellence, and commercial thinking, working closely with sales, customers, and international interfaces.

LHH believes work should be meaningful, fulfilling, and connected, aiming to create a beautiful working world where people and businesses are empowered to achieve bold ambitions. With over 50 years of experience and a network of over 12,000 professionals in 60+ countries, LHH offers comprehensive talent journey solutions.

If you are interested in this exciting leadership position, we encourage you to reach out for more information or to submit your application. We look forward to discussing this opportunity with you.

Company Overview

At LHH, we believe work should be meaningful, fulfilling, and connected. Our vision is to create a beautiful working world where people and businesses are empowered to achieve bold ambitions. We offer solutions for each stage of the talent journey, including HR & Talent Advisory, Recruitment Solutions, Leadership Development & Coaching, Career Transition & Mobility, and Upskilling & Reskilling. With over 50 years of experience and a global network, LHH is part of The Adecco Group, a leading talent company.

Quick Details

• Job Type: Full-time
• Experience: 5 Year+
• Qualifications: Technical Diploma

Key Responsibilities

• Leading, coaching, and developing a team of approximately 10 employees.
• Overall responsibility for Sales Support DACH.
• Managing and optimizing the entire order processing.
• Ensuring high service and consulting quality for customers.
• Acting as a key interface between Sales, Operations, and international contacts.
• Responsibility for calculation, margin control, and controlling.
• Managing delivery dates, logistics, and relevant warehouse processes.
• Continuous optimization of processes, structures, and interfaces.
• Active support of sales and technical customer consulting.

Requirements

• Several years of experience in sales support, customer service, or order management, ideally with initial leadership experience.
• Commercial and/or technical education.
• Experience with complex products and solutions requiring explanation.
• Good understanding of calculation, margins, and commercial contexts.
• Proficient use of ERP/CRM systems.
• Very good German and good English skills; other languages are an advantage.
• Strong organizational and communication skills.
• Enjoy developing teams and actively driving change.
• Industry experience in a technical or design-oriented environment is an advantage.

Benefits

• An exciting leadership position in an international, design- and quality-oriented company with high-quality products and a strong brand claim.
• Significant scope for design and decision-making.
• Close collaboration with the international headquarters.
• Opportunity to actively shape the further development of the Sales Support organization.