In Room Dining Jr. Captain

Four Seasons is seeking an In Room Dining Jr. Captain to join their team in Suzhou, Jiangsu, China. This role is crucial for ensuring high-quality service and guest satisfaction within the In Room Dining department.

Nestled on a private island in Jinji Lake, Four Seasons Hotel Suzhou emerges as a tranquil oasis embraced by lush gardens and sparkling waters. As an urban resort, it stands just steps from the city’s core—yet within its bounds lies a tranquil sanctuary, where the hustle of downtown softens into serene privacy.

Join a team dedicated to perfecting the travel experience and creating lasting impressions. Apply now to become part of a world-class hospitality brand.

Company Overview

Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: 2 Year+
• Qualifications: Technical Diploma

Key Responsibilities

• Possess strong knowledge of the menu, introducing dishes and their preparation methods to customers, ensuring high-quality, correct delivery of all food, beverages, and welcome amenities.
• Be punctual in starting and completing shifts, able to set up any dining table and serve guests.
• Attend all organized training courses, be familiar with and able to operate relevant equipment, and adhere to health and safety procedures.
• Be familiar with the detailed list of all guests arriving that day and those already in the hotel, as well as VIP guests, and collaborate with colleagues within and across departments to share guest information to achieve goals.
• Must be able to promptly handle and resolve all reservations and guest inquiries, and track guest preferences.
• Demonstrate a high level of language communication skills, social skills, and sales techniques.
• Familiarize yourself with guest room and back area layouts, ensuring high-quality, correct delivery of all food.
• Accurately bill customers; use cash and credit card cashier systems; be able to correctly process void or complimentary meal operations.

Requirements

• Proficiency in reading, writing, and speaking Chinese.
• At least two years of work experience in the hotel or catering industry, or equivalent work experience.
• College degree or above, with a major in Hotel/Restaurant Management or equivalent experience preferred.
• Good communication skills, social skills, and sales techniques.
• Ability to work collaboratively with team members and across departments.

Benefits

• Competitive remuneration, salary, and comprehensive benefits.
• Excellent training and development opportunities.
• Complimentary stays at other Four Seasons Hotels and Resorts.
• Complimentary cleaning of employee uniforms.
• Complimentary employee meals.
• Opportunity to build a lifelong career with global potential and take genuine pride in your work.