OPUS 388 Western Restaurant Supervisor

Mandarin Oriental, Shenzhen is seeking an OPUS 388 Restaurants Service Supervisor to join their Food & Beverage Service team. This role is for individuals who are masters of their craft and thrive in a collaborative environment, embodying integrity, respect, and responsibility.

Mandarin Oriental is a globally recognized luxury hotel group, known for its award-winning properties that blend oriental heritage with modern luxury. With a strong pipeline and presence in 26 countries, the group is committed to providing exceptional guest experiences and fostering employee growth.

We invite you to become a fan of the exceptional and join our team in Shenzhen, China. Apply now to oversee daily operations and ensure high standards of guest satisfaction.

Company Overview

Mandarin Oriental is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 43 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group.

Mandarin Oriental’s aim is to be recognised widely as the best global luxury hotel group, providing 21st-century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and people while maximising profitability and long-term stakeholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The Group's strategy is to open the hotels currently under development while continuing to seek further selective opportunities for expansion worldwide.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: 2 Year+
• Qualifications: bachelors-degree

Key Responsibilities

• Supervise and participate in running an efficient and profitable operation.
• Develop and maintain training programs to ensure a high degree of professionalism.
• Report and follow up on all maintenance defaults affecting service delivery.
• Respond proactively to guest queries and take appropriate action in the absence of management.
• Maintain and order all store requisitions.
• Conduct monthly departmental meetings to improve communication.

Requirements

• Minimum 2 years’ relevant working experience in a similar capacity.
• Excellent communication and organization skills.
• Ability to manage and train colleagues effectively.
• Fluency in English and Mandarin is required.

Benefits

• Learning & Development programs for career growth.
• MOstay program offering complimentary nights and attractive rates.
• Health & Colleague Wellness programs and benefits.
• Retirement Plans based on length of service and role.