Patient Experience Officer-Longevity Clinic – Admin

Job Overview

Sheikh Shakhbout Medical City (SSMC) is seeking a Patient Experience Officer for its Longevity Clinic in Abu Dhabi, United Arab Emirates. This entry-level position focuses on creating a positive and seamless journey for patients while providing essential administrative support within a leading healthcare institution.

Company Overview

Sheikh Shakhbout Medical City (SSMC), one of the UAE’s largest hospitals for serious and complex care, was established as part of the Abu Dhabi Economic Vision 2030 to elevate healthcare services in the emirate. Offering care across 46 specialties and seven departments, SSMC is recognised as a regional centre of excellence for tertiary medical care, providing holistic care through transformational patient-centric journeys. This is supported by integrating best practices in personalised health care, state-of-the-art technology, as well as education and research facilities. SSMC combines the best of local excellence and international expertise creating a hybrid of the world’s greatest healthcare talent. With 672 patient beds, 18 operating theatres, SSMC serves the UAE as both a Stroke and Burn Centre of Excellence and the leading Trauma centre, in Abu Dhabi. Guided by our primary value of putting patients first through advanced, personalised care, SSMC remains committed to the evolving healthcare needs of the community today, tomorrow and the future.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Ensure a positive and seamless experience for patients visiting the Longevity Clinic.
• Provide comprehensive administrative support, including scheduling appointments and managing patient records.
• Act as a primary point of contact for patients, addressing inquiries and resolving concerns promptly.
• Collaborate with medical staff to optimize patient flow and enhance service delivery.
• Maintain strict patient confidentiality and adhere to all ethical healthcare standards.
• Contribute to a welcoming and efficient clinic environment.

Requirements

• Passion for delivering exceptional patient care and strong customer service skills.
• Excellent organizational and administrative abilities, with attention to detail.
• Effective communication and interpersonal skills for interacting with diverse patients and staff.
• Ability to work efficiently and calmly in a dynamic healthcare environment.
• Proficiency in basic office software (e.g., Microsoft Office Suite).
• Proactive approach to problem-solving and a willingness to learn.

Benefits

• Opportunity to work in one of the UAE’s largest and most advanced medical cities.
• Contribute to transforming patient-centric healthcare journeys and innovation.
• Access to professional development and career growth opportunities within SSMC.
• Work with state-of-the-art technology and cutting-edge research facilities.
• Join a diverse and international team of healthcare professionals.
• Enjoy a competitive compensation and comprehensive benefits package.