Personal Concierge Agent (Guest Relations)

Exceptional Hospitality Starts with You. Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Personal Concierge Agent, you’re not just assisting guests with special requests and services – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Looking for a Personal Concierge Agent (Guest Relations) at Hilton in Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates? This role focuses on the day-to-day work of a Personal Concierge Agent (Guest Relations).

Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Personal Concierge Agent, you’re not just assisting guests with special requests and

Company Overview

Hilton (Nasdaq: HLT) is a leading global hospitality company with a portfolio of 28 world-class brands comprising more than 9,600 properties and over 1.4 million rooms, in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world.

Quick Details

• Job Type: Full-time

Key Responsibilities

• Meeting, greeting and directing Guests who enter the lobby area.
• Serving as the main point of contact for regular guests and VIP Guests and ensuring the hotel departments are fully briefed on their requirements.
• Building and maintaining positive relationships with Guests and Team Members.
• Seeking verbal feedback from customers on a regular basis and responding to all Guest queries in a timely and efficient manner.
• Serving as the main point of contact for long-stay guests – ensuring they spend a comfortable and memorable stay.
• Delivering the True Waldorf Service promise to our guests, by being the main point of contact for TWS guests before, during and after their stay.

Requirements

• Ability to effectively deal with team members and guests who will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. Excellent interpersonal skills to provide overall guest satisfaction.
• Excellent mathematical comprehension to understand and interpret numbers as they apply to the operations in hotels.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to read, write, speak and understand the English language to communicate effectively with guests and team members.
• Ability to work under pressure and deal with stressful situations during busy periods.

Benefits

• Join an Award-Winning Workplace Culture.
• Hilton supports your journey every step of the way.
• Come for the job, stay for the career—and help us make every stay a little more magical.