Reservations Agent

Job Overview

RIKAS Hospitality Group is seeking a dedicated Reservations Agent to join their team in Dubai, United Arab Emirates. In this role, you will be responsible for managing guest bookings, handling inquiries, and ensuring a seamless reservation process, contributing significantly to an excellent guest experience.

Company Overview

RIKAS Hospitality Group is a private company based in Dubai, United Arab Emirates, founded by the visionary Rizwan Kassim. Established with a philosophy of creativity and boundary-pushing, RIKAS nurtures a culture of culinary innovation, authentic hospitality, and strong family values. The Group is a vital part of Dubai’s vibrant restaurant scene, boasting a diverse portfolio of French, Spanish, Japanese, and Middle Eastern cuisines. RIKAS is actively expanding its iconic brands into international markets including Saudi Arabia, Bahrain, Europe, Morocco, and the United Kingdom.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Manage and process guest reservations accurately and efficiently across all channels.
• Respond promptly and professionally to guest inquiries via phone, email, and online platforms.
• Provide detailed information regarding available services, facilities, rates, and special promotions.
• Maintain up-to-date knowledge of room availability, booking systems, and company policies.
• Handle cancellations, modifications, and special requests with a customer-focused approach.
• Collaborate effectively with the front desk, sales, and other departments to optimize booking processes and guest satisfaction.

Requirements

• Minimum 2 years of proven experience in a reservations or customer service role, preferably within the hospitality industry.
• Excellent communication skills, both verbal and written, with fluency in English.
• Proficiency in reservation management software and standard office applications.
• Strong organizational skills, meticulous attention to detail, and ability to multitask.
• Ability to work effectively in a fast-paced, dynamic environment.
• A polite, professional, and patient demeanor with a strong commitment to guest satisfaction.

Benefits

• Opportunities for professional growth and career development within an expanding international hospitality group.
• Work in a dynamic, creative, and supportive team environment.
• Competitive salary package and comprehensive employee benefits.
• Exposure to diverse culinary concepts and international market strategies.
• Employee discounts at RIKAS Hospitality Group’s various venues.
• Be part of a company renowned for culinary innovation and authentic hospitality.