Service Delivery Manager – Infrastructure and Cloud Services

We are looking for a proactive and client oriented Service Delivery Manager – Infrastructure and Cloud Services to ensure the operational excellence of IT services across a complex and evolving environment. As SDM Infra, you act as the strategic link between our clients, technical teams, and delivery operations locally, nearshore and offshore. You oversee the end to end performance of infrastructure and cloud services, ensure stability and reliability, manage SLAs, and guide continuous improvement initiatives. You are the person who guarantees that IT infrastructure and cloud not only runs smoothly, but evolves in line with business needs. Join our team of experts and apply now!

Looking for a Service Delivery Manager – Infrastructure and Cloud Services at CGI in Brussels, Brussels Region, Belgium? This role focuses on the day-to-day work of a Service Delivery Manager – Infrastructure and Cloud Services.

Position Description We are looking for a proactive and client oriented Service Delivery Manager – Infrastructure and Cloud Services to ensure the operational excellence of IT services across a complex and evolving environment. As SDM Infra, you act as the strategic link between

Company Overview

Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-focused to help accelerate returns on your investments. Across hundreds of locations worldwide, we provide comprehensive, scalable and sustainable IT and business consulting services that are informed globally and delivered locally. CGI is one of the world's largest IT consultancy companies. Our people keep Belgium running. Government institutions, banks, infrastructure organization's, energy and utilities, manufacturing and life sciences companies are CGI's clients. We work on interesting projects that touch the everyday lives of millions of people. We have a regional presence, reinforced with global domain expertise, our ecosystem and colleagues spread across the globe. We are proud of the impactful projects we make a success together with our colleagues. At CGI, we value diversity and inclusion as it not only promotes collaboration, but also often leads to better results. We look forward to your contribution to our team!

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: 5+ years of experience in IT infrastructure and cloud and service management.
• Qualifications: ITIL certification

Key Responsibilities

• Ensure high quality delivery of infrastructure services (network, workplace, servers, cloud, security).
• Monitor SLAs, KPIs, and service quality, implementing corrective actions when needed.
• Lead service review meetings and build transparent reporting for stakeholders.
• Act as the main point of contact for clients regarding operational service topics.
• Understand business expectations and translate them into concrete service improvements.
• Manage escalations and drive fast, structured resolution.
• Coordinate multidisciplinary technical teams (network, infra, support, cloud), locally and near- and offshore.
• Ensure smooth execution of daily operations, incidents, changes, and problem management.
• Align with project teams for deployments, upgrades, and transformation initiatives.
• Identify service gaps and propose improvements in processes, tooling, and performance.
• Ensure compliance with ITIL practices and operational governance.
• Drive standardization, maturity, and proactive service evolution.
• Follow up on budgets, consumption, and infrastructure cost optimization.
• Support contract management, license tracking, and vendor coordination.

Requirements

• Strong understanding of technologies such as: networking, servers, cloud, workplace, cybersecurity, monitoring tools, ITIL.
• Experience in managing operational teams or vendors.
• Excellent communication and stakeholder management skills.
• Strong analytical capacity and problem solving mindset.
• Ability to work autonomously, with ownership and structure.
• Native Dutch or French with good communication in the other national language with fluent English

Benefits

• Work closely with both strategic business stakeholders and technical experts.
• Take ownership of end to end service performance and infrastructure stability.
• Opportunity to drive real improvements in a high impact environment.
• Dynamic team culture with room for autonomy and growth.
• Role combining operations, client management and governance.
• Directing your own career with the space to keep developing yourself.
• You work with the latest technologies.
• An excellent salary and attractive fringe benefits.
• An immediate permanent contract.
• The opportunity to become a CGI shareholder.