Sr. Specialist CX Intelligence

talabat is looking for a Sr. Specialist CX Intelligence to join their team in Dubai, United Arab Emirates. In this role, you will be instrumental in enhancing customer experience by leveraging data-driven insights and strategic analysis. Join talabat and contribute to shaping the future of on-demand delivery. Apply Now. Company Overview talabat is the leading on-demand delivery platform in the Middle East and North Africa (MENA) region, offering a convenient way to order food, groceries, and convenience products. Headquartered in Dubai, talabat is a subsidiary of Delivery Hero SE. Quick Details

Location: Dubai, Dubai, United Arab Emirates Salary Range: Market Competitive Job Type: Full-time Qualifications: bachelors-degree Experience: 5 Year+

Key Responsibilities

Analyze customer experience data to identify trends and areas for improvement. Develop insights to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to implement CX strategies. Monitor and report on key performance indicators related to customer experience. Conduct research to understand customer needs and preferences.

Requirements

Strong analytical skills with proficiency in data analysis tools. Experience in customer experience or related fields. Excellent communication and presentation skills. Ability to work in a fast-paced, dynamic environment. Knowledge of the on-demand delivery industry is a plus.

Benefits

Competitive salary and benefits package. Opportunities for professional development and career growth. Work in a collaborative and innovative team environment. Access to employee discounts and other talabat benefits. Engaging and inclusive work culture.