Technical Support (ATM Switch)

Synechron is currently hiring for an immediate opening for the position of Technical Support – ATM Switch in Abu Dhabi. This role is responsible for providing maintenance and support activities for ATM Switch and related integrations and applications.

Synechron is a global technology consulting firm that helps leading organizations accelerate digital transformation through innovation, expertise, and agility. With more than 16,700 professionals across around 60 offices in over 22 countries, we combine deep industry knowledge with advanced capabilities in AI, cloud, cybersecurity, and data engineering.

Looking for a Technical Support – ATM Switch professional to join our team in Abu Dhabi. Apply now to be part of our innovative global team!

Company Overview

Synechron is a global technology consulting firm that helps leading organizations accelerate digital transformation through innovation, expertise, and agility. With more than 16,700 professionals across around 60 offices in over 22 countries, we combine deep industry knowledge with advanced capabilities in AI, cloud, cybersecurity, and data engineering. Our regional teams, supported by strategic delivery centers, provide scalable, cost-efficient solutions tailored to local markets. Through our award-winning Synechron FinLabs accelerators and strategic partnerships with AWS, Microsoft, Databricks, Salesforce, and ServiceNow, we enable clients to innovate fast and lead with confidence.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: 5 Year+
• Qualifications: Not Specified

Key Responsibilities

• Responsible for providing Maintenance and Support Activities for ATM Switch and related integrations and applications in all environments DEV,SIT, DTS, UAT, PROD/DR.
• Maintain the above systems and applications service availability as per the assigned SLAs and according to ITD systems/services availability report.
• Follow up and track vendor support issues and respond to incident tickets in a timely fashion.
• Track, resolve and report incidents and known errors through the approved processes, and follow Incident Management and Escalation process.
• Provide necessary support (analysis, documents, testing) for ATM Switch related Projects / Enhancements / BAUs, and Integrations with other internal and external systems.
• Deliver Projects / Enhancements assigned Tasks / Requirements as per the defined scope and on Time.

Requirements

• Domain knowledge of the respective business domain (ATM Switch and related integrations and applications).
• Technical/Functional understanding of assigned application portfolio.
• Communication Skills (both up and down steam).
• 8 years’ experience in IT environment with specialized experience in the assigned application portfolio and respective business domain.
• Minimum 5+ years in a similar role.

Benefits

• Opportunities for professional development and career growth within Synechron.
• Work in a collaborative and supportive global team environment.
• Gain valuable experience in a leading technology consulting firm.
• Be part of an innovative company with a strong focus on DEI.
• Contribute to digital transformation initiatives for leading organizations.