Technical Support Engineer
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| Company Name | Sumsub |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Armenia |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
Sumsub is seeking a Technical Support Engineer to join their team in Armenia. This role involves providing essential technical assistance for Sumsub’s full-cycle verification platform, ensuring seamless operation and high customer satisfaction.
Company Overview
Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to evolving risks, market demands, and regulatory requirements. Powered by adaptive intelligence and AI-driven risk analysis, Sumsub enables global scale while keeping businesses compliant and future-ready. Sumsub achieves the highest conversion rates in the industry—91.64% in the US, 95.86% in the UK, and 90.98% in Brazil—while verifying users in under 20 seconds on average.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 2 Year+
Key Responsibilities
- Provide technical assistance and support for Sumsub’s verification platform.
- Diagnose and resolve technical issues reported by clients promptly and efficiently.
- Collaborate with development and product teams to escalate and resolve complex problems.
- Maintain detailed records of customer interactions, issues, and resolutions.
- Contribute to the creation and improvement of support documentation and FAQs.
- Ensure high levels of customer satisfaction through professional and empathetic service.
Requirements
- Proven experience in a technical support role, preferably with SaaS or verification platforms.
- Strong problem-solving and analytical skills.
- Excellent communication skills, both written and verbal, in English.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with ticketing systems and CRM software.
- Understanding of IT systems, network diagnostics, and API integrations is a plus.
Benefits
- Opportunity to work with cutting-edge verification and compliance technologies.
- Competitive salary and comprehensive benefits package.
- Professional growth and development opportunities within a rapidly expanding global company.
- Collaborative and innovative work environment.
- Flexible working arrangements.
- Be part of a team that’s shaping the future of digital identity verification.