VoIP/Asterisk Support Engineer – Middle Level

Job Overview

VoiceSpin is seeking a motivated VoIP/Asterisk Support Engineer at a Middle Level to join its team in Armenia. In this role, you will provide technical support for VoIP and Asterisk-based contact center solutions, ensuring high availability and performance for a diverse client base. You will troubleshoot complex issues, implement solutions, and contribute to the overall reliability of VoiceSpin’s cutting-edge communication platforms.

Company Overview

VoiceSpin is a cloud-based AI contact center software provider delivering powerful solutions for SMEs and large enterprises across various industries including healthcare, telemarketing, education, insurance, finance, real estate, and retail. The company offers a comprehensive integrated platform featuring AI voice bots, AI chatbots, cloud-based call center software with access to local numbers from 160+ countries, omnichannel messaging, AI predictive dialing, and AI speech analytics. VoiceSpin seamlessly integrates with over 80 leading CRM systems and business applications, including Zoho, Salesforce, HubSpot, Pipedrive, and Zendesk, and also provides custom integration services.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 2 Year+

Key Responsibilities

• Provide advanced technical support for VoIP and Asterisk-based systems, including call routing, queues, and IVR.
• Diagnose and resolve complex issues related to SIP trunks, codecs, network connectivity, and call quality.
• Configure, maintain, and upgrade Asterisk servers and related components.
• Collaborate with development and QA teams to identify and resolve software bugs and system inefficiencies.
• Document technical procedures, troubleshooting steps, and knowledge base articles.
• Participate in on-call rotation to provide timely support for critical incidents.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in VoIP support, specifically with Asterisk.
• Strong understanding of SIP protocol, RTP, and VoIP troubleshooting tools (e.g., Wireshark).
• Proficiency in Linux operating systems and command-line interfaces.
• Experience with SQL databases and scripting languages (e.g., Python, Bash).
• Excellent problem-solving skills and the ability to work under pressure.

Benefits

• Opportunity to work with cutting-edge AI and cloud communication technologies.
• Collaborative and innovative work environment with a focus on professional growth.
• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Flexible working hours and remote work options for qualified candidates.
• Access to ongoing training and development programs.