Call Centre Manager – Tanzania
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| Company Name | BURN |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dar es-Salaam, Dar es Salaam, Tanzania |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
BURN is seeking a Call Centre Manager to join their team in Dar es-Salaam, Tanzania. In this critical role, you will be responsible for leading and optimizing the call centre operations, ensuring efficient customer support and maintaining high service quality to support BURN’s mission of providing efficient cookstoves.
Company Overview
BURN is working to create a world where cooking positively impacts all life on earth by producing the world’s most efficient biomass, liquid fuel, and electric cookstoves. BURN is the largest vertically integrated modern cookstove company in the world, providing world-class R&D, manufacturing, and carbon offset projects from our HQ in Kenya and across 10 countries in Africa. Our team – half of whom are women – produces and sells over 200,000 stoves per month at our solar-powered facility in Kenya. The company was founded by CEO Peter Scott, who is recognised as the global leader in cookstove commercialisation. BURN has received recognition for its cutting-edge innovation and environmental & social impact from, among others Bloomberg New Energy Finance Award, Global Leap Awards, and Ashden International. BURN is an equal-opportunity employer that is committed to creating the best workplace in the world. Visit BURN/careers if you would like to be part of a world-class team that is committed to making positive, measurable change for people, forests, and the climate.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Experience: 5 Year+
- Qualifications: none
Key Responsibilities
- Oversee the daily operations of the call centre, ensuring efficiency and high service standards.
- Manage, train, and mentor a team of call centre agents to achieve performance targets.
- Develop and implement strategies to improve customer satisfaction and call resolution rates.
- Monitor call centre metrics and prepare detailed reports for management.
- Effectively handle complex customer inquiries and escalations.
- Ensure strict compliance with company policies and procedures.
Requirements
- Proven experience in call centre management or a similar leadership role.
- Strong leadership and exceptional team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in call centre software and CRM systems.
- Ability to analyze data and make data-driven decisions.
- Strong problem-solving skills and a customer-focused approach.
Benefits
- Opportunity to lead a key operational department in a growing company.
- Be part of a mission-driven organization making a positive global impact.
- Professional development and career advancement opportunities.
- Collaborative and supportive work environment.
- Competitive compensation package.
- Contribute to sustainable energy solutions in Africa.