Client Director

Nexthink is seeking a Client Director to manage renewals and upsells with a defined set of their largest, prestige, existing accounts. You will oversee executive relationship management and lead virtual teams to support esteemed clients in optimizing technology performance and enhancing employee experience.

Nexthink is a leader in Digital Employee Experience (DEX) management software, empowering IT teams with AI-driven insights. They are recognized in the 2024 and 2025 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools and the Forrester Wave™: EUEM Q3 2024.

Join Nexthink as a Client Director in Lausanne, Switzerland, and play a key role in driving success for their most valued clients. Apply now to be part of a pioneering team shaping the future of the digital workplace.

Company Overview

Nexthink is the leader in digital employee experience management software, providing IT leaders with unprecedented insight to proactively optimize technology performance and employee productivity. With over 1,200 customers and more than 15 million employees benefiting from their solutions, Nexthink is dual-headquartered in Lausanne, Switzerland, and Boston, Massachusetts, with 9 offices worldwide.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: 10 Year+
• Qualifications: Bachelors-degree

Key Responsibilities

• Provide strategic leadership to clients.
• Act as the relationship manager between customers and Nexthink.
• Manage all Executive relationships between Nexthink and assigned clients.
• Oversee worldwide development of assigned accounts.
• Build trust and deep multi-tiered relationships from project/IT teams to CxO level.
• Achieve financial targets for assigned clients, including Licenses, Renewals, and Professional Services.

Requirements

• 10+ years of experience selling enterprise technology in a fast-paced and competitive market.
• 2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management.
• Previous sales experience in IT Service Management or IT Operations Management.
• Fluent in English and French; German is a plus.
• Driven, disciplined, and intelligent with a strong desire to succeed.

Benefits

• Pioneers and trailblazers in a global IT Market Category (DEX).
• Opportunity to shape the future of how the world works.
• Innovative solutions integrating real-time analytics, automation, and employee feedback.
• Operate as One Team across 5 continents, connecting, collaborating, and innovating.
• Commitment to diversity, inclusion, and equity with over 75 nationalities working together.