Collections Specialist

Hays is seeking a Collections Specialist to join their client's team in Zurich, within the financial services sector. This role is ideal for someone with previous debt collection experience, strong communication, and negotiation skills, combined with an empathetic and solution-oriented approach.

At Hays, we believe the right job can transform a person's life and the right person can transform a business. We connect ambition with opportunity, helping people and organisations reimagine what’s possible. With operations in 30 countries, we fill around 1,000 roles every working day.

If you have experience in debt collection, speak German perfectly, and enjoy finding practical solutions through direct customer interaction, we encourage you to apply.

Company Overview

Hays is a global recruitment company that places over 200,000 professionals into new roles annually. They provide tailored advice and market intelligence to accelerate careers and build recruitment solutions shaped by real-time market insights and local expertise. With operations in 30 countries and over 200 offices, Hays fills approximately 1,000 roles every working day.

Quick Details

• Job Type: Full-time
• Location: Wallisellen, Zurich
• Start Date: As soon as possible / negotiable
• Working Model: Hybrid possibility after the probation period

Key Responsibilities

• Contacting customers by telephone regarding outstanding payments and debt collection cases.
• Listening carefully to individual customer situations and identifying appropriate solutions.
• Negotiating sustainable repayment plans with customers.
• Monitoring and following up on agreed payment arrangements.
• Managing and updating collection cases within internal systems.
• Working closely with the team to monitor open cases and outstanding positions.
• Maintaining a professional, respectful and solution-oriented approach during sensitive or challenging conversations.

Requirements

• Previous professional experience in debt collection / credit collection.
• German mother-tongue level.
• Good knowledge of English.
• Commercial education, apprenticeship or an equivalent qualification.
• Strong telephone communication skills.
• Excellent listening and negotiation skills.
• Empathetic and solution-oriented approach when dealing with customers.
• Ability to remain calm and professional during difficult conversations.
• Good attention to detail and organizational skills.
• Reliable and collaborative working style.
• Strong team orientation.

Benefits

• Opportunity to work within an established financial services environment.
• Customer-facing position combining collections, negotiation and relationship management.
• Hybrid possibility after the probation period.