Customer Relations Executive

Ebury is seeking a Customer Relations Executive to join their fast-growing team in Zurich, Switzerland. This role involves being a primary point of contact for corporate clients, offering daily operational and trading assistance, and acting as an ambassador for the Ebury brand. If you are passionate about client servicing and thrive in a dynamic environment, we encourage you to apply.

Ebury is a global fintech company dedicated to helping ambitious businesses scale globally with innovative financial solutions. With a presence in over 30+ regulated markets, Ebury offers a comprehensive suite of services including business accounts, hedging, and financing.

Join Ebury and contribute to transforming how businesses operate globally. Click ‘Apply’ today to discover your potential!

Company Overview

Ebury is a global fintech company founded in London in 2009, offering innovative financial solutions to help ambitious businesses operate and scale in a borderless world. Their proprietary technology and bespoke approach simplify global cash flow operations. Ebury has a significant global presence with over 50 offices in more than 30 regulated markets and is regulated by the Financial Conduct Authority in the UK.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Qualifications: Not Specified
• Experience: 5 Year+

Key Responsibilities

• Serve as a primary point of contact for corporate clients, providing daily operational and trading assistance.
• Act as an ambassador for the Ebury product and service at a customer-facing level.
• Manage a portfolio of 200-300 clients trading online through the Ebury platform.
• Understand clients' business activity, core business, and FX needs to ensure Ebury is their main platform for international trading and payments.
• Resolve client issues as they arise and manage different types of inquiries simultaneously across various platforms.
• Promote the company offering and identify new opportunities to grow key accounts.

Requirements

• Fluency in English and Swiss-German.
• Strong written and verbal communication skills.
• Ability to excel in a busy, client-facing environment with significant monthly workload peaks.
• Confidence in liaising and mediating between multiple internal departments to find solutions.
• Commercial awareness, including understanding of exchange rates, profit margins, and commercial implications.
• Experience with Microsoft suite, particularly Excel.

Benefits

• International development opportunities, including global Boot Camps.
• Career development and progression, with opportunities to move into leadership positions.
• Dedicated Mentorship from experienced Managers.
• Access to cutting-edge technology and tailor-made tools.
• Dynamic and supportive culture with a focus on teamwork and personal growth.
• Generous Benefits Package, typically including healthcare and social benefits tailored to the location.
• Central office location with excellent transport links.