Director – Client Services & Delivery
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| Company Name | BoardPAC |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Colombo, Western Province, Sri Lanka |
| Qualifications | None / No Formal Education |
| Experience | 10 Year+ |
Job Overview
BoardPAC is seeking a highly experienced Director – Client Services & Delivery to lead its client engagement and service delivery operations in Colombo, Sri Lanka. This pivotal role involves ensuring client satisfaction and the successful implementation of BoardPAC’s digital board meeting automation solutions for Forbes Global 2000 companies worldwide.
Company Overview
BoardPAC is the leading provider of Digital Board Meeting Automation Solution, recognized for driving simple, secure, sustainable and experiential communications for Board and Executive members. BoardPAC serves a host of Forbes Global 2000 companies across the world, with over 50,000 users across 40 countries. With its 9 Global Offices, BoardPAC is a globally award winning company which is recognized as Asia’s best place to work by the global ranking entity Great Places to Work.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 10 Year+
Key Responsibilities
- Lead and manage the client services and delivery teams to ensure exceptional client satisfaction.
- Oversee the successful implementation and adoption of BoardPAC’s digital solutions for global clients.
- Develop and nurture strong client relationships, acting as a trusted advisor.
- Drive operational excellence in service delivery processes and performance metrics.
- Collaborate with sales, product, and technical teams to ensure seamless client experiences.
- Identify opportunities for service improvement and client retention strategies.
Requirements
- Proven experience in a senior leadership role within client services or project delivery, preferably in a SaaS or technology environment.
- Demonstrated ability to manage and lead high-performing teams across multiple geographies.
- Strong strategic thinking and problem-solving skills with a client-centric approach.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work effectively with Forbes Global 2000 clients and executive members.
- Commitment to delivering secure, sustainable, and high-quality digital solutions.
Benefits
- Opportunity to lead client services for a globally recognized, award-winning company.
- Work with Forbes Global 2000 clients and a diverse international user base.
- Be part of a company recognized as Asia’s best place to work.
- Competitive salary and comprehensive benefits package.
- Professional growth and leadership development opportunities in a fast-paced environment.
- Contribute to driving secure and sustainable digital communication solutions.