Director of Rooms

Mandarin Oriental is seeking a Director of Rooms for its upcoming property in Rome, Italy. This role is responsible for leading all Rooms Division operations to deliver exceptional guest experiences and drive commercial performance.

Mandarin Oriental is an award-winning owner and operator of luxurious hotels, resorts, and residences globally, known for its oriental heritage and unique design. The new Mandarin Oriental, Rome will be a rare urban retreat set across ten 19th-century villas, offering 108 elegantly designed rooms and suites.

We invite you to become a fan of the exceptional. Apply now to lead our Rooms Division and contribute to the success of Mandarin Oriental, Rome.

Company Overview

Mandarin Oriental is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 43 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group.

Mandarin Oriental’s aim is to be recognised widely as the best global luxury hotel group, providing 21st-century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and people while maximising profitability and long-term stakeholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The Group's strategy is to open the hotels currently under development while continuing to seek further selective opportunities for expansion worldwide.

Quick Details

• Salary Range: Not Specified
• Job Type: Temporary
• Experience: 5 Year+
• Qualifications: Bachelors-degree

Key Responsibilities

• Lead and oversee all Rooms Division operations, ensuring exceptional quality, service standards and guest satisfaction.
• Drive the commercial success of the division through strategic planning, effective inventory and rate management, and revenue optimisation.
• Partner closely with Revenue Management, Sales & Marketing to maximise occupancy, ADR and RevPAR performance.
• Champion Mandarin Oriental's Legendary Quality Experiences (LQEs), ensuring exceptional and personalised guest service.
• Maintain a visible presence within the operation, building meaningful relationships with guests and creating memorable experiences.
• Monitor guest feedback and satisfaction metrics, implementing improvements as required.

Requirements

• Progressive Rooms Division leadership experience within luxury hospitality, including Front Office, Housekeeping and Guest Services.
• Previous experience as a Director of Rooms within a luxury hotel environment.
• Proven success leading large-scale Rooms operations whilst consistently delivering outstanding guest experiences and financial results.
• Strong commercial acumen with extensive experience in budgeting, forecasting, revenue optimisation, and cost control.
• Comprehensive knowledge of Front Office, Housekeeping, Concierge, Guest Relations, Reservations and luxury guest service operations.
• Exceptional leadership, coaching and people development capabilities.

Benefits

• Learning & Development programmes for career growth.
• MOstay programme offering complimentary nights and attractive rates on rooms.
• Health & Colleague Wellness programmes and work-life balance support.