Filters

    Executive- Client Experience

    Apply to Job Here

    Company NameNEXT Ventures
    Company TypePrivate
    Job TypeFull-Time
    Salary RangeMarket Competitive
    LocationColombo, Western Province, Sri Lanka
    QualificationsNone / No Formal Education
    Experience5 Year+

    Job Overview

    NEXT Ventures is seeking an Executive- Client Experience to join their global fintech group based in Colombo, Sri Lanka. This role involves enhancing the client experience for FundedNext, a leading prop trading platform, and expanding into the CFD broker industry, ensuring high satisfaction for a diverse global clientele.

    Company Overview

    NEXT Ventures is a global fintech group that operates across 5 countries with a team of 450+ diverse professionals. They own and operate FundedNext, a leading prop trading platform, and are currently expanding into the CFD broker industry. The company serves over 220,000+ daily active traders from more than 170 countries worldwide. Learn more about NEXT Ventures at https://nextventures.io/.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: None / Open to all applicants
    • Experience: 5 Year+

    Key Responsibilities

    • Develop and implement comprehensive strategies to enhance the overall client experience across all platforms.
    • Oversee and optimize client support operations for FundedNext and the new CFD broker business.
    • Analyze client feedback, market trends, and data to identify key areas for service improvement.
    • Collaborate closely with product, marketing, and technology teams to ensure client-centric solutions.
    • Manage, mentor, and lead a high-performing team of client experience professionals.
    • Drive initiatives focused on improving client retention, satisfaction, and loyalty in global markets.

    Requirements

    • Proven experience in a senior client experience, customer success, or account management role, preferably within fintech or financial services.
    • Strong leadership and team management skills with the ability to inspire and motivate.
    • Excellent communication, interpersonal, and problem-solving abilities.
    • Demonstrated ability to work effectively in a fast-paced, global, and multicultural environment.
    • A data-driven approach to measuring and improving client satisfaction metrics.
    • Familiarity with prop trading platforms and the CFD broker industry is a significant advantage.

    Benefits

    • Opportunity to lead client experience for a rapidly growing and innovative global fintech group.
    • Work with a diverse and international team of talented professionals.
    • Competitive salary package and performance-based incentives.
    • Significant professional growth and career development opportunities.
    • Direct contribution to a leading prop trading platform and an emerging CFD broker.
    • Engaging, dynamic, and innovative work environment with cutting-edge technology.

    Apply to Job Here