First Response Advisor x2

Job Overview

Bristol City Council is seeking a First Response Advisor to join their team in City Centre, Harjumaa, Estonia. In this entry-level role, you will be crucial in providing immediate assistance and guidance to citizens, helping them access essential services and live independent lives within their community.

Company Overview

Bristol City Council is a local government body that provides hundreds of day-to-day services to the people who live, work, and visit Bristol. These services range from being a landlord and providing social care to running museums, libraries, and parks. The council is committed to building a better Bristol, ensuring social, economic, and political inclusion for everyone, irrespective of age, gender, sexuality, disability, ethnicity, religion, or socio-economic status. They strive for an inclusive, high-performing, healthy, and motivated workforce, offering flexible working options and a commitment to serving the city’s communities and citizens.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Provide initial advice and support to citizens on a wide range of council services.
• Handle inquiries efficiently and empathetically, ensuring prompt resolution or referral.
• Empower individuals to access resources that promote independent living.
• Maintain accurate records of interactions and follow up on citizen requests.
• Collaborate with various departments to ensure seamless service delivery.
• Adhere to council policies and procedures while upholding service standards.

Requirements

• Excellent communication and interpersonal skills to engage with diverse communities.
• A proactive and empathetic approach to problem-solving and citizen support.
• Ability to work effectively in a fast-paced and dynamic environment.
• Commitment to public service and the values of inclusion and community empowerment.
• Flexibility and adaptability to handle various inquiries and situations.
• Basic computer literacy and ability to learn new systems quickly.

Benefits

• Opportunities for professional development and career growth within local government.
• Access to flexible working options to support work-life balance.
• Work in a supportive, inclusive, and high-performing team environment.
• Make a tangible impact by contributing to the well-being of the community.
• Engage in challenging and rewarding work that serves citizens.
• Be part of a motivated workforce committed to positive social change.