Front Desk Agent - Russian Speaker

Kempinski Hotels is seeking a Front Desk Agent who is a Russian speaker to join their team in Dubai, United Arab Emirates. This role is crucial for creating the first and last impression of the hotel, ensuring guests are checked in and out in a friendly and caring manner according to Kempinski procedures and standards.

Kempinski Hotels, founded in Germany in 1897, is synonymous with distinctive luxury and the finest traditions of European hospitality. They operate hotels in many of the world's most well-known cities and resorts, blending local flair with international standards of service and luxury. Join a team that is the first choice for the discerning individual.

If you are passionate about hospitality and possess excellent communication skills, we encourage you to apply now!

Company Overview

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury. Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: 1 to 2 years' experience in a similar position
• Qualifications: Not Specified

Key Responsibilities

• Check in arriving guests and check out departing guests in a friendly and caring manner according to Kempinski standards.
• Register guests, assign rooms, and accommodate special requests, using suggestive selling techniques to sell rooms and promote other hotel services.
• Process guest check out procedures, inquire for last minute charges, receive payment, and settle guest accounts.
• Handle front office cashier transactions, including posting charges and exchanging foreign currency, and balance cash float at the end of the shift.
• Answer guest requests and questions in a friendly and caring manner, providing information and taking appropriate actions or referring matters to the relevant persons.
• Coordinate room status updates with the housekeeping department regarding late check-outs, early check-ins, and special requests.

Requirements

• Minimum of 1 to 2 years' experience in a similar position, preferably in an international, luxury five-star hotel.
• Excellent communication skills in English.
• Excellent communication skills in Russian.

Benefits

• Opportunities to work with a renowned international luxury hotel brand.
• Gain valuable experience in the Rooms Division, Front Office & Guest Services.
• Be part of a team upholding the finest traditions of European hospitality.