GESTOR DE CONTAS

Grupo Cindapa is seeking an Account Manager (GESTOR DE CONTAS) to join their team in Porto Alegre, Rio Grande do Sul, Brazil. This role is responsible for managing client relationships and ensuring satisfaction with the company's security services.

Grupo Cindapa has been providing security for companies and private clients in Rio Grande do Sul for over 25 years, with offices in 12 municipalities and over 10,000 clients served. They are committed to the Ten Principles of the United Nations Global Compact (UN) and are recognized as one of the most remembered and preferred security companies in Rio Grande do Sul.

Join Grupo Cindapa and contribute to maintaining high standards of security and client satisfaction. Apply now!

Company Overview

Grupo Cindapa has over 25 years of experience in security services for companies and private clients in Rio Grande do Sul, Brazil. With a strong presence across 12 municipalities and a history of serving over 10,000 clients, they leverage their expertise to offer a range of security solutions. The company is committed to the principles of the UN Global Compact and utilizes efficient management software to ensure agility and assertiveness in its operations. Grupo Cindapa has been consistently recognized as a top security company in the region.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: 5 Year+
• Qualifications: Not Specified

Key Responsibilities

• Administer relationships with clients contracting services such as surveillance, concierge, monitoring, and electronic security.
• Monitor contracts, conduct client visits and meetings, and identify client needs.
• Receive complaints and seek solutions with internal departments, especially the operational team.
• Oversee the quality of services provided and ensure contracted services are being fulfilled.
• Maintain client satisfaction and loyalty, potentially participating in negotiations and contract renewals.

Requirements

• Proven experience in account management, preferably in the security services sector.
• Strong communication and interpersonal skills to manage client relationships effectively.
• Ability to identify client needs and propose appropriate security solutions.
• Experience in handling client complaints and resolving issues promptly.
• Understanding of surveillance, concierge, monitoring, and electronic security services is a plus.

Benefits

• Opportunity to work with a well-established security company with a strong reputation.
• Be part of a team that values client satisfaction and long-term relationships.
• Contribute to the safety and security of businesses and families in Rio Grande do Sul.
• Potential for professional growth within the company.
• Work in a company committed to ethical practices and the UN Global Compact principles.