Guest Relations Agent - Russian-speaking

Fairmont Hotels & Resorts is seeking a Russian-speaking Guest Relations Agent to join their team in Dibba Al Fujairah, Fujairah Emirate, United Arab Emirates. This role is crucial for maximizing guest satisfaction and ensuring an unforgettable stay.

Fairmont Hotels & Resorts is a renowned global hospitality brand with 90 properties in 32 countries, known for its grand and awe-inspiring properties and thoughtful, engaging colleagues. As part of the ALL - Accor Live Limitless program, Fairmont hotels are the cultural and social heart of the communities they serve.

Join a dynamic team and contribute to the luxury excellence that Fairmont is known for. Apply now to be part of this exceptional network.

Company Overview

Fairmont Hotels & Resorts is a global hospitality leader with 90 spectacular properties in 30 countries. Known for their unique locations and commitment to guest satisfaction, Fairmont hotels are the stage for significant moments and pivotal global events, deeply immersed in local traditions.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: Not Specified
• Qualifications: Degree from School for Tourism & Hotel Management

Key Responsibilities

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention.
• Ensure all members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service.
• Meet and greet VIP guests personally.
• Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, and special requests.
• Prepare compendiums prior to guest arrival and update the system.

Requirements

• Strong written and verbal communication skills in English and Russian language.
• Ability to develop rapport with colleagues and management staff.
• Ability to work cohesively with co-workers as part of a multi-cultural team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to exercise good judgment with difficult guests.

Benefits

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.
• Opportunity to work within a network of 90 spectacular properties globally.
• Be part of a company that is the cultural and social heart of its community.