Guest Relations Supervisor (Russian Speaker)

Rixos Hotels is seeking a Guest Relations Supervisor who is a Russian speaker to join their team in Ras Al Khaimah, United Arab Emirates. This role involves leading the Guest Relations team to deliver exceptional, personalized experiences for all guests, overseeing daily operations, and mentoring team members.

Rixos Hotels, established in 2000, is a rapidly growing luxury hotel chain known for its traditional Turkish hospitality and all-inclusive, all-exclusive service. With a presence in Turkey, Europe, CIS Countries, North Africa, and the Middle East, Rixos Hotels offers unique guest experiences blending the best of new and old.

Join Rixos Hotels and be part of a brand that offers overseas career opportunities and promotes Turkish brands and services globally. Apply now to contribute to a lifestyle experience that immerses guests in a journey beyond their destination.

Company Overview

Rixos Hotels, established in 2000, is one of the world’s fastest growing, luxury hotel chains. Dedicated to offering traditional Turkish hospitality and an all-inclusive, all-exclusive service experience in the finest surroundings and luxury ambiance, this Antalya-based group owns and operates premium resorts & villas, including city hotels in key regions across Turkey, Europe, CIS Countries, North Africa, and the Middle East. Rixos Hotels is committed to providing overseas career opportunities and exporting Turkish brands and services globally.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: 5 Year+
• Qualifications: bachelors-degree

Key Responsibilities

• Supervise and support the Guest Relations team, ensuring seamless service and high standards of guest care.
• Handle VIP and high-profile guest arrivals, departures, and special requests, ensuring a memorable experience.
• Monitor guest satisfaction and proactively address inquiries, concerns, or complaints to ensure prompt resolution.
• Coordinate with Front office, Housekeeping, F&B, and other departments to provide personalized and seamless guest experiences.
• Assist in training, coaching, and mentoring Guest Relations Agents to maintain service excellence and professional growth.
• Maintain detailed knowledge of hotel facilities, services, promotions, and local attractions to provide accurate guidance to guests.

Requirements

• Previous experience in guest relations, concierge, or front office roles, with supervisory experience preferred, in luxury hotels or resorts.
• Strong leadership, team management, and interpersonal skills.
• Exceptional guest service orientation with problem-solving and conflict resolution abilities.
• Excellent communication skills and the ability to anticipate guest needs.
• Fluency in English; additional languages are highly advantageous.
• Additional foreign language (Russian) preferred.

Benefits

• Competitive Salary
• Duty Meals provided (breakfast/lunch/dinner/midnight meal + coffee breaks)
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided
• Opportunities for professional development and career growth.