Guest Service Executive - Gift Shop

Palazzo Versace Dubai is seeking a Guest Service Executive for their Gift Shop. This role is ideal for someone with a passion for luxury retail and exceptional customer service, looking to join a world-renowned 5-star hotel.

Palazzo Versace Dubai, a Neoclassical masterpiece with subtle traces of Arabian architecture, offers a luxurious environment. Located in the heart of the Culture Village, it provides a unique blend of Italian design and Versace lifestyle. Join our team and contribute to an unforgettable guest experience.

We are looking for a proactive and well-presented individual to join our dynamic team. Apply now to become part of our exceptional hospitality family!

Company Overview

Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle. Set in the heart of the Culture Village, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by Versace exclusively for the Palazzo Versace Hotel in Dubai.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: 1 Year+
• Qualifications: Not Specified

Key Responsibilities

• Welcome and assist guests in a warm, professional and personalized manner, ensuring a high standard of service at all times.
• Assist guests with product selection and provide accurate information and recommendations based on their needs and preferences.
• Process sales transactions accurately, including cash and card payments, while following all cash-handling procedures.
• Maintain the outlet in a clean, organized and attractive condition in line with the standards of a 5-star luxury hotel.
• Monitor stock levels, replenish products and ensure all items are properly displayed, priced and presented.
• Receive and check deliveries, assist with stock control and report any discrepancies, damages or shortages.
• Handle guest enquiries and concerns professionally, resolving issues where possible and escalating them when required.
• Promote products and maximize sales opportunities while maintaining a genuine, service-focused approach with guests.

Requirements

• Previous experience in retail sales or hospitality/hotel.
• Fluent in Russian or Arabic; good command of English is required.
• Strong communication and customer service skills.
• Sales-driven, proactive, and well-presented.
• Ability to work flexible shifts, including weekends and public holidays.
• Basic computer and POS system knowledge.

Benefits