Incident Response Engineer

Sophos is seeking an Incident Response Engineer to join their team in Japan. This customer-facing role is crucial for supporting clients through cybersecurity incidents by coordinating response efforts between the customer, DFIR consultants, and other technical teams. You will ensure response activities progress effectively from initial engagement to resolution, translating technical findings into clear, customer-appropriate language.

Sophos is a global cybersecurity leader, defending over 600,000 organizations worldwide with an AI-driven platform and expert-led services. They meet organizations wherever they are in their security maturity and grow with them to defeat cyberattacks.

Ready to join a team that values diverse perspectives and innovation? Apply now to be a key player in Sophos's mission to defend against cyber threats.

Company Overview

Sophos is a global cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com .

Quick Details

• Salary Range: Not Applicable
• Job Type: Full-time
• Experience: 3 Year+
• Qualifications: Not Specified

Key Responsibilities

• Act as a primary coordination point between customers and DFIR consultants during active cybersecurity incidents.
• Coordinate and host incident scoping calls with customers to understand the incident, establish requirements, and support the engagement of the appropriate DFIR resources.
• Coordinate incident response activities from initial engagement through investigation, remediation, and closure.
• Maintain clear communication with customers throughout an incident, including investigation status, next steps, outstanding actions, and information requirements.
• Translate technical investigation updates into clear, customer-appropriate language without changing the technical findings or conclusions of the investigation.
• Translate incident reports, investigation updates, and other customer communications from English into Japanese when required, ensuring technical meaning and context are accurately maintained.

Requirements

• 3+ years of experience working in cybersecurity, information technology, security operations, incident management, technical support, or a related technical environment.
• Strong understanding of cybersecurity fundamentals and common security technologies.
• Good understanding of enterprise IT environments, including Windows, networking, identity, cloud services, and security technologies.
• Ability to understand and discuss cybersecurity incidents with technical specialists without needing to personally conduct digital forensic investigations.
• Strong customer-facing communication skills and experience working with customers during technical or security incidents.
• Native-level Japanese language proficiency, with professional proficiency in English.

Benefits

• Sophos operates a remote-first working model, making remote work the primary option for most employees.
• Employee-led diversity and inclusion networks that build community and provide education and advocacy.
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities.
• Global employee sustainability initiatives to reduce our environmental footprint.
• Global fitness and trivia competitions to keep our bodies and minds sharp.
• Global wellbeing days for employees to relax and recharge.