IoT Desktop Support Engineer

Job Overview

NexTbil Tech is seeking an IoT Desktop Support Engineer to provide essential technical assistance and support for IoT devices and desktop systems. This role is crucial for ensuring the smooth operation of our cutting-edge technology platforms and delivering excellent user support in a fast-paced international environment.

Company Overview

NexTbil Tech is a fast-growing international technology company specializing in the development of iGaming platforms and next-generation digital solutions. As part of a wider global group of companies, we play a crucial role in designing, building, and scaling products that serve diverse markets worldwide. Our mission is to combine cutting-edge technologies, agile methodologies, and deep industry knowledge to create high-performing, secure, and scalable software. From sportsbook engines and payment systems to user-facing applications, we deliver solutions that support millions of players and partners across multiple regions. At NexTbil Tech, our people are at the heart of what we do. We are proud to bring together engineers, product managers, data specialists, designers, and operational experts in a collaborative and innovative environment. We don’t just focus on delivering code — we focus on building products that make an impact, improve user experiences, and drive business growth. We value diversity, innovation, and continuous learning. Our culture is built on trust, ownership, and open communication, giving every team member the opportunity to contribute ideas and take responsibility for meaningful outcomes. We believe in investing in talent, supporting career development, and celebrating individual and team success. As we continue to expand, we are always on the lookout for exceptional people who want to grow with us. Whether you are an experienced professional or at the start of your career in technology, NexTbil Tech offers more than a workplace — it offers a journey of innovation, growth, and achievement.

Quick Details

• Salary Range: Market Competitive
• Job Type: Contract
• Experience: 5 Year+
• Qualifications: none

Key Responsibilities

• Provide advanced technical support and troubleshooting for IoT devices, desktop hardware, and software.
• Install, configure, and maintain operating systems, business applications, and network connectivity for end-users.
• Diagnose and resolve complex technical issues related to IoT platforms and employee workstations.
• Assist users with technical queries, system access, and software functionality, ensuring minimal disruption.
• Document support procedures, solutions, and contribute to the internal knowledge base.
• Collaborate with engineering teams to identify root causes of recurring technical problems and implement preventative measures.

Requirements

• Proven experience in desktop support and troubleshooting, with significant exposure to IoT technologies.
• Strong knowledge of various operating systems (Windows, Linux, macOS) and networking principles (TCP/IP, DNS, DHCP).
• Ability to effectively diagnose and resolve intricate hardware, software, and connectivity issues.
• Excellent communication and interpersonal skills to interact professionally with a diverse user base.
• Familiarity with IT service management (ITSM) tools and best practices.
• Capacity to work independently and as part of a global team, adapting to new technologies.

Benefits

• Opportunity to work with cutting-edge IoT technologies and innovative iGaming platforms.
• Be part of a fast-growing international technology company with global reach.
• Engage in a collaborative, innovative, and dynamic work environment.
• Opportunities for continuous professional growth and skill development.
• Contribute to designing and scaling products that impact millions of users worldwide.
• Work in a culture that values diversity, trust, ownership, and continuous learning.