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Hays is seeking a leader for a duty-free counter position at Narita Airport, Nagoya, Tokyo, and Sendai. This role allows you to leverage your customer service and language skills. The company operates duty-free services for inbound foreign tourists.

This is a leadership position within a foreign-affiliated company specializing in services for inbound foreign tourists. You will provide services to customers of various nationalities in a global environment.

If you are looking to advance your career in a dynamic international setting, apply now!

Company Overview

At Hays, we believe that the right job can transform a person's life - and the right person can transform a business. From career‑defining opportunities to complex workforce strategies, we connect ambition with opportunity - helping people and organisations reimagine what’s possible.

With operations in 30 countries, over 200 offices and 9,500 colleagues worldwide, we fill around 1,000 roles every working day. The future of work isn’t something we’re waiting for.  We’re creating it every day.

Quick Details

• Salary Range: 3,000,000 - 4,500,000 JPY
• Job Type: Full-time
• Experience: 5 Year+
• Qualifications: Not Specified

Key Responsibilities

• Daily operation of duty-free counters.
• Customer service for inbound foreign tourists.
• Staff management, training, and support.
• Management of service quality and operational efficiency.
• Building relationships with commercial facilities.
• Report creation and various reporting tasks.

Requirements

• Customer service experience.
• Leadership experience or staff management experience is a plus.
• Experience in department stores, hotels, airports, or the tourism industry is welcome.
• Language skills such as English, Chinese, or Korean are welcome.
• Smooth communication skills.

Benefits

• Opportunity to gain management experience.
• Global working environment.
• Immediate start welcome.