免税カウンターアシスタントマネージャー

Hays is seeking a Duty-Free Counter Assistant Manager for their locations in Kyoto, Sendai, and Nagoya. This role offers a salary of up to 5 million JPY plus a 10% bonus, and is an excellent opportunity to utilize team management experience within a global company. Apply now to join a leading international firm and contribute to creating exceptional customer experiences.

Looking for a 免税カウンターアシスタントマネージャー at Hays in Sendai, Miyagi, Japan? This role focuses on the day-to-day work of a 免税カウンターアシスタントマネージャー.

★急募★（京都・仙台・名古屋） カウンター運営マネージャー候補募集｜年収500万円＋賞与10％｜チームマネジメント経験を活かしてグローバル企業で活躍 企業情報 世界50か国以上で事業を展開するグローバル企業です。海外旅行者向けの免税手続きサービスおよび決済ソリューションを提供し、百貨店・空港・リテール企業との強固なパートナーシップを構築しています。 仕事内容カウンターアシスタントマネージャーとして、免税カウンター運営およびスタッフマネジメントをご担当いただきます。 - Tax Refund Counterの日常オペレーション管理 - スタッフの育成・シフ

Company Overview

At Hays, we believe the right job can transform a person's life and the right person can transform a business. We connect ambition with opportunity, helping people and organizations reimagine what’s possible. Every year, we place over 200,000 professionals into new roles. With operations in 30 countries and over 200 offices worldwide, we fill around 1,000 roles every working day. We are creating the future of work every day.

Quick Details

• Salary Range: 5000000 JPY
• Job Type: Full-time
• Experience: 3 Year+
• Qualifications: Not Specified

Key Responsibilities

• Manage daily operations of the Tax Refund Counter.
• Develop and manage staff schedules.
• Implement improvement activities to enhance service quality.
• Monitor KPIs and prepare reports.
• Handle customer inquiries and escalations.
• Liaise with department stores, airports, and partner companies.
• Coordinate with headquarters and related departments.
• Improve operations and manage quality control.

Requirements

• Customer service experience.
• Team leader or supervisor experience.
• Staff management experience.
• KPI management experience.
• Business-level Japanese proficiency.
• Basic PC skills.
• Experience using English in a business setting (preferred).
• Experience in retail, travel, airport, or hotel industries (preferred).
• Experience working in a foreign-affiliated company (preferred).
• Experience in business improvement projects (preferred).

Benefits

• Annual salary of 5 million JPY.
• Performance bonus of 10%.
• Career development within a global company.
• Collaborative work environment with diverse team members.
• Opportunity to work in major hubs across the country.