Junior Executive Clerk
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| Company Name | MAPFRE MSV Life p.l.c. |
| Company Type | Private |
| Job Type | Full Time |
| Salary Range | Market Competitive |
| Location | Floriana, Malta |
| Qualifications | None |
| Experience | No |
Job Overview
MAPFRE MSV Life, Malta’s leading provider of life insurance and long-term savings solutions, is seeking a Junior Executive Clerk to join its Customer Experience (CX) Team. This entry-level position is perfect for detail-oriented candidates who are passionate about customer service and eager to grow in a supportive, dynamic work environment.
Job Responsibilities
- Provide customer support by responding to inquiries via phone, email, and chat.
- Maintain and update customer records in the CRM system with accuracy.
- Prepare and manage customer-related documents, reports, and correspondence.
- Liaise with internal departments to resolve customer issues efficiently.
- Assist in collecting and analyzing customer feedback to identify trends.
- Perform clerical duties such as filing, scanning, and document organization.
- Support CX projects and initiatives when required.
Requirements
- Strong communication and interpersonal skills.
- Attention to detail and accuracy in handling records and documents.
- Basic knowledge of IT systems and customer management tools.
- Ability to work collaboratively within a team-oriented environment.
- A proactive and motivated approach to learning and professional growth.
Benefits
- Flexible working hours.
- On-site gym facilities.
- Birthday leave.
- Health and life insurance.
- Transport and canteen allowance.
- Extended maternity/paternity leave & returning mothers benefit.
- Pension plan incentive (after 2 years of service).
- Children’s sick leave.
- Active ageing incentive.
- Study/exam leave & training sponsorship.
- Sports and cultural leave.
- Supportive environment within Malta’s leading financial services provider.
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