Junior Executive Clerk

Job Overview

MAPFRE MSV Life, Malta’s leading provider of life insurance and long-term savings solutions, is seeking a Junior Executive Clerk to join its Customer Experience (CX) Team. This entry-level position is perfect for detail-oriented candidates who are passionate about customer service and eager to grow in a supportive, dynamic work environment.

Job Responsibilities

Provide customer support by responding to inquiries via phone, email, and chat.

Maintain and update customer records in the CRM system with accuracy.

Prepare and manage customer-related documents, reports, and correspondence.

Liaise with internal departments to resolve customer issues efficiently.

Assist in collecting and analyzing customer feedback to identify trends.

Perform clerical duties such as filing, scanning, and document organization.

Support CX projects and initiatives when required.

Requirements

• Strong communication and interpersonal skills.
• Attention to detail and accuracy in handling records and documents.
• Basic knowledge of IT systems and customer management tools.
• Ability to work collaboratively within a team-oriented environment.
• A proactive and motivated approach to learning and professional growth.

Benefits

• Flexible working hours.
• On-site gym facilities.
• Birthday leave.
• Health and life insurance.
• Transport and canteen allowance.
• Extended maternity/paternity leave & returning mothers benefit.
• Pension plan incentive (after 2 years of service).
• Children’s sick leave.
• Active ageing incentive.
• Study/exam leave & training sponsorship.
• Sports and cultural leave.
• Supportive environment within Malta’s leading financial services provider.
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