Lead, Business Operations - Payward Services

Kraken is seeking a Lead, Business Operations for Payward Services in Sweden. This role is crucial for scaling operations, focusing on partner launch and the business's operating rhythm. You will report to the head of PWS Business Operations and collaborate with various departments to drive success.

Kraken is a global financial platform offering crypto, stocks, futures, staking, and more, trusted by millions worldwide. Payward Services, the parent company, aims to advance an open, global financial system by providing seamless integration of trading, payments, and digital asset services.

If you are a builder who thrives on fixing broken processes and ensuring operational efficiency, we encourage you to apply and help us accelerate the global adoption of crypto.

Company Overview

Kraken, founded in 2011, is a leading crypto platform offering a wide range of financial services. Payward Services, a division of Kraken, provides an enterprise infrastructure platform that enables companies to integrate trading, payments, funding, and digital asset services through a unified system, reducing operational complexity for fintechs, banks, and payment providers.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: 4 Year+
• Qualifications: Not Specified

Key Responsibilities

• Act as the operating partner to PWS leadership, managing business cadence including planning, goal-setting, and business reviews.
• Automate manual work across the business using AI and integrations.
• Improve partner launch processes by collaborating with Solutions, Product, and Compliance.
• Integrate new products and acquired businesses into the PWS operating rhythm.
• Lead strategic and cross-functional projects critical to PWS's success.

Requirements

• 4+ years in BizOps, RevOps, Strategy, or similar roles, with experience in payments, fintech, financial services, or crypto.
• Proven track record of owning and completing processes end-to-end.
• Ability to build and automate workflows, enjoying switching between strategic and operational tasks.
• Experience using AI tools, scripts, or no-code automation to remove manual work.
• Clear communication skills across various audiences, including sales, leadership, and engineering.
• Comfort with data and rigorous attention to detail.
• Self-starter who can create a roadmap when one doesn't exist.

Benefits

• Opportunity to work in a fast-paced, innovative financial technology company.
• Contribute to building the future of open finance.
• Work with a diverse, global team that celebrates unique perspectives.
• Potential for growth and development within Kraken and Payward Services.