Renewals Manager

Cisco is seeking a Customer Experience Renewal Manager (RM) to join the Recurring Revenue Acceleration organization in Amsterdam, North Holland, Netherlands. This strategic role is responsible for owning and implementing a portfolio of renewal contracts for Cisco products and services across assigned customer accounts, aiming to drive profitable growth and minimize financial attrition.

The Recurring Revenue Acceleration team is one of Cisco's fastest-growing teams, focused on delivering profitable growth throughout the customer lifecycle. If you are looking for direct involvement in crafting the future direction of Cisco and RRA, we have a place for you.

Apply now to empower key customers to continue transforming their business and meeting their objectives through Cisco solutions.

Company Overview

Cisco is the worldwide technology leader revolutionizing how organizations connect and protect in the AI era. For over 40 years, Cisco has securely connected the world with industry-leading AI-powered solutions and services, enabling customers, partners, and communities to unlock innovation, enhance productivity, and strengthen digital resilience. With purpose at its core, Cisco is committed to creating a more connected and inclusive future for all.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Qualifications: BA/BS degree or equivalent practical experience
• Experience: 5+ years of technology sales or enterprise renewal experience

Key Responsibilities

• Own and implement a portfolio of renewal contracts for Cisco products and services across assigned customer accounts.
• Develop an end-to-end, deep view of customer requirements and objectives by working with customers, partners, and internal Cisco teams.
• Define a strategy to drive renewals to timely closure, minimize renewals risk, and reduce financial attrition.
• Build an understanding of Customer and Partners procurement processes.
• Gain knowledge of Cisco's technology and product differentiators.
• Conduct process management and financial assessments to support the renewals process.

Requirements

• BA/BS degree or equivalent practical experience.
• 5+ years of technology sales or enterprise renewal experience.
• Proven track record in managing end-to-end renewal cycles, including upselling and driving timely contract closures.
• Demonstrated success in negotiating and closing Services and Software contract renewals.
• Strong analytical capability in managing large installed base data.
• Consistent track record of meeting or exceeding renewal rate targets and bookings quotas.
• Fluent in English and Dutch.

Benefits

• Opportunities to work in a fast-paced, dynamic environment.
• Develop outstanding interpersonal skills and the ability to lead multiple accounts and deadlines.
• Gain experience with CRM tools like SFDC.
• Familiarity with recurring revenue renewal cycles.
• Ability to analyze data and financial reports to propose and identify upsell opportunities.
• Contribute to a team that is revolutionizing how data and infrastructure connect and protect organizations in the AI era.