Reservation Agent

Rixos Hotels is seeking a Reservation Agent to join their team in Ras al-Khaimah, United Arab Emirates. This role is crucial for handling booking inquiries and ensuring exceptional guest service while maximizing occupancy and revenue.

Rixos Hotels, established in 2000, is a rapidly growing luxury hotel chain known for its Turkish hospitality and all-inclusive, all-exclusive service concept. With a presence in Turkey, Europe, CIS Countries, North Africa, and the Middle East, Rixos offers unique guest experiences blending local culture with global influences.

If you are passionate about hospitality and possess strong communication and sales skills, apply now to join the Rixos Hotels family and contribute to an unforgettable guest journey.

Company Overview

Rixos Hotels, established in 2000 in Turkey, pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities with luxurious stays, inclusive of culinary delights, live entertainment, daily sports, and wellness journeys. Each Rixos property presents a unique experience inspired by local culture, global influences, and Turkish heritage, all within a setting of unparalleled luxury.

Rixos Hotels is dedicated to offering overseas career opportunities and promoting Turkish brands and services globally. They are committed to employee satisfaction and provide various training opportunities for career advancement.

Quick Details

• Salary Range: Not Applicable
• Job Type: Full-time
• Experience: 1 Year+
• Qualifications: 1-2 years

Key Responsibilities

• Process reservation requests, amendments, cancellations, deposits, rooming lists, and group blocks accurately.
• Identify guest requirements and recommend suitable room types, packages, and alternative dates.
• Apply upselling techniques to maximize room revenue and occupancy.
• Explain rates, promotions, guarantee terms, and cancellation policies clearly.
• Record special requests, billing instructions, and guest preferences accurately.
• Monitor room inventory, availability, rates, and occupancy throughout the day.
• Coordinate effectively with Front Office, Sales, Finance, and other departments.
• Handle guest information with professionalism, integrity, and confidentiality.

Requirements

• Minimum of 1–2 years’ experience in a similar role, preferably within the hospitality industry.
• Fluency in Russian is required.
• Strong communication, customer service, and sales skills.
• Flexible to work rotating shifts, weekends, and public holidays.
• Able to manage multiple enquiries and perform effectively in a fast-paced hospitality environment.
• Demonstrates professionalism, confidentiality, teamwork, and a guest-focused approach.

Benefits

• Opportunity to work with a globally recognized luxury hotel chain.
• Gain experience in the 'ALL Inclusive, ALL Exclusive' hospitality concept.
• Continuous training and development opportunities for career advancement.
• Be part of a team that offers a unique lifestyle experience blending local culture and global influences.
• Contribute to a company that values employee satisfaction and provides overseas career opportunities.