Reservation & Ticketing Agent

Velora Aviation is seeking a Reservation & Ticketing Agent to join their team in Abu Dhabi, United Arab Emirates. This role is crucial for delivering accurate and customer-focused ticketing and reservation services for client airlines operating at the airport.

Velora, a leading aviation services provider since 1982, aims to elevate every journey with excellence and innovation. They integrate Ground Services, Cargo & Logistics, and Security Services, leveraging technology to drive efficiency and future readiness. If you are passionate about aviation and want to be part of a dynamic team, join Velora.

Apply now to become a key player in supporting Abu Dhabi's vision as a global hub for trade, tourism, and business.

Company Overview

Velora is a prominent aviation services provider, established in 1982 and part of ADQ's portfolio. They are dedicated to operational excellence and innovation, unifying Ground Services, Cargo & Logistics, and Security Services. Velora utilizes technology to enhance scalability and efficiency, playing a vital role in Abu Dhabi's growth as an international hub.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Qualifications: Bachelors Degree
• Experience: 2 Year+

Key Responsibilities

• Issuance of manual & system generated EMDs / manual documents for customer airlines.
• Perform ticketing functions including issuance / re-issuance of tickets & ancillaries using Amadeus reservations desktop.
• Arrange land transport for disrupted guests.
• Report daily issued documents to finance teams and handle cash/credit card sales with daily reconciliation.
• Respond to queries and charge back cases with supporting documents to finance/revenue teams.
• Prepare sales/revenue reports on daily, weekly, and/or monthly basis.
• Manage stock (EBTs / MCOs) including control, issuance, segregation, reporting, and replenishment.
• Manage Hub petty cash releasing, approvals, documentation, and replenishment.

Requirements

• Any degree level education, preferably in Aviation / airline management or relevant work experience.
• Certificate courses with IATA / Ticketing & fare calculations.
• Minimum 2 years' previous aviation industry experience in an operational environment.
• Fluent and proficient in English (written & verbal).
• Fluent and proficient in MS Office (Excel) (written & verbal).
• Willingness to work in a shift pattern.

Benefits

• Opportunity to work with a leading aviation services provider.
• Contribute to Abu Dhabi's vision as a global hub.
• Be part of a team that values excellence and innovation.
• Gain experience in a dynamic operational environment.
• Work with cutting-edge solutions and robust systems.