Reservation Executive
Apply to Job Here
| Company Name | W15 Collection |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Colombo, Western Province, Sri Lanka |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
W15 Collection is seeking a dedicated Reservation Executive to join their team in Colombo, Western Province, Sri Lanka. This role is crucial for managing guest bookings, ensuring seamless reservation processes, and contributing to the exceptional guest experience that defines W15’s world-class service and luxurious stays.
Company Overview
W15 Collection is a premier luxury hospitality brand in Sri Lanka, offering distinctively created spaces and world-class service. The company is committed to transforming special moments into ever-lasting memories for its guests. Each W15 property across the island boasts an ambience of true elegance and enchantment, providing the highest level of service, sophisticated cuisine, and scenic landscapes designed with meticulous attention to detail.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Manage and process all guest reservations accurately and efficiently.
- Respond to guest inquiries via phone, email, and online channels promptly.
- Maintain up-to-date knowledge of room availability, rates, and promotions.
- Ensure all guest data is captured and managed effectively within the reservation system.
- Collaborate with the front office and other departments to ensure smooth guest arrivals and satisfaction.
- Handle special requests and preferences to enhance the overall guest experience.
Requirements
- Excellent communication and interpersonal skills.
- Proficiency in reservation software and hotel management systems.
- Strong organizational skills and meticulous attention to detail.
- Ability to work effectively and maintain composure in a fast-paced hospitality environment.
- A customer-focused attitude with a commitment to delivering high service standards.
- Flexibility to work various shifts, including weekends and public holidays.
Benefits
- Opportunity to work with a leading luxury hospitality brand in Sri Lanka.
- Potential for professional development and career growth within W15 Collection.
- Work in a collaborative and supportive team environment.
- Gain exposure to world-class service standards and unique guest experiences.
- Attractive remuneration package and employee benefits.
- Contribute directly to creating memorable moments for guests.