Senior Customer Success Specialist

LINK Mobility is seeking a Senior Customer Success Specialist to join their dedicated and enthusiastic team in Sofia, Bulgaria. This role is crucial for supporting seamless client onboarding and service delivery, and timely resolving queries within Europe’s leading provider of mobile messaging and marketing solutions.

At LINK, we connect businesses to customers through our advanced communications products and services that drive engagement and satisfaction throughout the customer journey. It’s an exciting time to join LINK as we expand our activities on the Bulgarian market, positioning LINK as a leader in mobile communication technology.

Ready to join us? Apply below - we hire when we find the right people.

Company Overview

LINK Mobility Group AS is a CPaaS provider headquartered in Oslo, Norway. We are one of Europe's leading providers within mobile communications, specializing in mobile messaging services and mobile solutions. We offer a wide range of scalable services and solutions across industries and sectors due to a growing demand for digital convergence between businesses and customers, platforms, and users. The Group is headquartered in Oslo, Norway, and is publicly listed on the Oslo Stock Exchange. We continue to experience strong organic growth with a high degree of recurring revenue as customers tend to move more business activities onto the mobile platforms.

Quick Details

• Salary Range: Not Applicable
• Job Type: Full-time
• Experience: 5 Year+
• Qualifications: Not Specified

Key Responsibilities

• Supports client’s initial onboarding to products and services platforms.
• Works closely with the Sales and the Support teams to resolve issues.
• Communicates with clients and partners – responds to inquiries, provides advice and support on LINK products and services.
• Creates and maintains clients’ accounts and documentation in specific software.
• Initiates the functional and technical enhancements of products implementing new ideas, clients’ feedback and regular service testing results.

Requirements

• Successful previous experience as operational and customer support.
• Focus on delivering excellent customer experience.
• Good understanding of communication / mobile messaging business standards/operations and products.
• Demonstrated track record in clients and partners communication.
• Practical use of MS Office is a must (Excel, Word, PowerPoint).
• Good command of English language – both written and spoken.

Benefits

• A fast-moving, international environment with high autonomy and trust.
• Real growth opportunities, mentorship, and learning support.
• Annual bonus plan.
• Access to our Employee Share Purchase Program (20% discount on LINK stock).
• The chance to work on products used by millions across Europe.
• Hybrid work schedule.