Teamleider Kassa & Klantbeleving

Jumbo Supermarkten is seeking a Teamleider Kassa & Klantbeleving (Cashier & Customer Experience Team Leader) to join their team in Utrecht, Netherlands. You will be responsible for leading the service and fresh departments, ensuring excellent customer experience, and upholding Jumbo's 7 Guarantees. This role is crucial in making customers into fans and ensuring the store looks immaculate.

Jumbo is a Dutch family business with a rich history, currently the second-largest supermarket chain in the Netherlands, with over 700 stores and an online presence. They are committed to low prices, quality products, and exceptional service, guided by their 7 Guarantees. Jumbo also focuses on corporate social responsibility, aiming to do the best for people, animals, and nature.

Join Jumbo and become a vital part of a large family where everyone is valued and has the opportunity to develop. If you are ready to take on a leadership role and contribute to an exceptional customer experience, apply now!

Company Overview

Jumbo is a Dutch family business that started in 1921 and has grown to become the second-largest supermarket chain in the Netherlands, with over 700 stores and an online presence. They are also active in Belgium with 35 stores. Jumbo's core values are low prices, quality products, and excellent customer service, backed by their 7 Guarantees. They are committed to corporate social responsibility, focusing on local connections, healthier eating, sustainable supply chains, a better environment, and good employment practices.

Working at Jumbo means being part of a large family where everyone counts and feels at home. They foster an environment where you can be yourself, with understanding and appreciation at the core, and where you are given the space to develop. Their way of working is guided by the Jumbo DNA: Together, Entrepreneurship, Winning, which helps them achieve their ambition to be the most customer-centric company.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Qualifications: technical-diploma
• Experience: 3 Year+

Key Responsibilities

• Lead the service and fresh departments (bread, cold cuts, cheese, and vegetables).
• Ensure colleagues enjoy their work by providing support and genuine attention.
• Maintain stock levels and order new products in a timely manner.
• Organize staffing, track working hours, leave, and sickness absence.
• Conduct control rounds and ensure the store is impeccably maintained.

Requirements

• A completed MBO 3 education.
• Preferably leadership experience.
• Ability to lead and inspire a team.
• Strong empathy and understanding of customer needs.
• Service-oriented with the ability to provide the right answers.

Benefits

• A salary that makes you happy.
• Targeted training and education within the Jumbo Academy.
• Growth opportunities, such as a role as Assistant Store Manager.
• Possibility to participate in the collective health insurance.
• 24 vacation days, three hours of ATV per week, and holiday pay (based on a 40-hour workweek).
• 10% discount on groceries paid via salary, plus extra discounts on various items.