Telecommunications Agent (Telephone Operator)

Rixos Hotels is seeking a Telecommunications Agent (Telephone Operator) to join their team in Ras Al Khaimah, United Arab Emirates. This role is crucial for providing excellent guest service through efficient call handling and information dissemination. If you have a passion for hospitality and a professional demeanor, we encourage you to apply.

Rixos Hotels, established in 2000, is a rapidly growing luxury hotel chain known for its traditional Turkish hospitality and all-inclusive, all-exclusive service. With properties across Turkey, Europe, CIS Countries, North Africa, and the Middle East, Rixos Hotels offers unique guest experiences blending modern luxury with authentic service.

Join our supportive and multicultural work environment at Rixos Bab Al Bahr, a five-star luxury beachfront resort on Al Marjan Island. We offer opportunities for career growth, competitive benefits, and training to international luxury standards.

Company Overview

Rixos Hotels is a leading luxury hotel chain, established in 2000, dedicated to offering traditional Turkish hospitality and an all-inclusive, all-exclusive service experience. With a presence in key regions across Turkey, Europe, CIS Countries, North Africa, and the Middle East, Rixos Hotels is committed to providing exceptional guest experiences and fostering employee career development.

Quick Details

• Salary Range: Competitive Salary
• Job Type: Full-time
• Experience: 1 Year+
• Qualifications: Bachelors Degree

Key Responsibilities

• Answer all incoming and internal calls promptly, professionally, and in accordance with luxury service standards.
• Provide accurate information about resort facilities, services, events, dining options, and operating hours.
• Handle guest requests efficiently and route them to the appropriate department.
• Take and relay wake-up call requests, ensuring they are executed accurately and on time.
• Manage emergency calls calmly and follow established safety and security procedures.
• Log guest requests, complaints, and follow-ups in the system to ensure timely resolution.

Requirements

• Excellent verbal communication and listening skills.
• Pleasant voice and professional telephone manner.
• Strong knowledge of resort services and layout.
• Ability to multitask and remain calm under pressure.
• Customer-focused mindset aligned with luxury hospitality standards.
• Fluent in English; any additional language (Russian) is an asset.

Benefits

• Competitive Salary
• Duty Meals provided (breakfast/lunch/dinner/midnight meal + coffee breaks).
• Vacation tickets/benefits provided by the hotel.
• Accommodation and Medical Insurance Provided.
• Supportive and multicultural work environment.
• Opportunities for career growth and professional development.
• Training to international luxury standards.
• Chance to build a long-term career within a globally recognized hospitality brand.