Department Supervisor - Tryano

Chalhoub Group is seeking a Department Supervisor for Tryano in Abu Dhabi, United Arab Emirates. This role supports the Department Manager in ensuring smooth daily operations and maintaining high operational standards within the department. We invite all applicants to apply and be part of our exciting future.

Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades, operating as a hybrid luxury retailer with a diverse portfolio of brands and extensive distribution expertise. They foster a people-at-heart culture rooted in diversity, equity, inclusion, and belonging, and are committed to sustainability.

Company Overview

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet.

Quick Details

• Job Type: Full-time
• Salary Range: Not Specified
• Experience: 5 Year+
• Qualifications: Not Specified

Key Responsibilities

• Support the day-to-day operations of the department and ensure smooth execution of daily priorities.
• Maintain a strong presence on the shop floor, supporting the team, serving customers, and leading by example.
• Ensure excellent customer service standards are maintained and assist in resolving customer queries and routine complaints.
• Develop and maintain meaningful connections with VIP clients, actively build a client book, and support ongoing client engagement and retention.
• Monitor product availability, replenishment, stock handling, and department presentation to ensure standards are consistently met.
• Support the execution of visual merchandising guidelines and overall store standards within the department.

Requirements

• Proven experience in a retail leadership role within luxury fashion.
• Strong product knowledge and experience across Women's Ready-to-Wear and/or Leather Goods.
• Demonstrated success in leading, coaching and developing sizeable retail teams.
• A hands-on, floor-focused leadership style with the ability to motivate, influence and drive positive behavioral change.
• A genuine passion for luxury client experience, relationship building and service excellence.
• Excellent communication, interpersonal and stakeholder management skills.
• Flexibility to work across retail shifts, including weekends.

Benefits

• Opportunities for professional development and career growth.
• Diverse career paths for those who are extraordinary.
• Competitive benefits package including health care.
• Child education contribution.
• Remote and flexible working policies.
• Exclusive employee discounts.