Executive- Customer Service

Fast Logistics is seeking a detail-oriented and customer-focused Customer Service Executive – Air Export to manage air export shipments, coordinate with customers and internal teams, and ensure smooth and timely shipment handling. Join our team in Dubai, United Arab Emirates, and contribute to our mission of providing simplified and cost-effective logistics solutions.

Looking for a Executive- Customer Service at Fast Logistics in Dubai, Dubai, United Arab Emirates? This role focuses on the day-to-day work of a Executive- Customer Service.

Job Summary We are looking for a customer-focused and detail-oriented Customer Service Executive – Air Export to manage air export shipments, coordinate with customers and internal teams, and ensure smooth and timely shipment handling. The ideal candidate should have experience i

Company Overview

Fast Logistics Cargo was formed in 2008 and offers a global platform for handling all types of cargo and shipments. With international accreditations and a strong presence in over 13 countries across Asia and Africa, we specialize in providing simplified, cost-effective logistics and supply chain solutions. We are equipped to handle break-bulks, ODC, special equipment, perishables, and dangerous goods via air, ocean, and land, along with warehousing, customs clearance, and 3PL/4PL services.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: 1 Year+
• Qualifications: Technical Diploma

Key Responsibilities

• Handle customer inquiries and provide regular updates on air export shipments.
• Coordinate with operations, airlines, and overseas agents for timely shipment processing.
• Prepare and verify export documentation, including shipping instructions and commercial invoices.
• Monitor shipment status from booking to departure and inform customers of delays.
• Coordinate cargo bookings, flight schedules, and shipment requirements.
• Ensure compliance with customs regulations and air freight documentation procedures.
• Resolve customer complaints and operational issues promptly.
• Maintain accurate shipment records and update internal systems.
• Follow up on quotations, shipment confirmations, and customer requirements.
• Work closely with sales and operations teams to maintain customer satisfaction.

Requirements

• 1–2 years of experience in air export customer service or freight forwarding.
• Good knowledge of air freight export procedures and documentation.
• Familiarity with UAE customs procedures and relevant shipping documentation.
• Excellent communication, coordination, and problem-solving skills.
• Proficiency in MS Office and freight forwarding software.
• Strong attention to detail and ability to work under pressure.

Benefits

• Work in a company with a strong global presence and international accreditations.
• Opportunity to handle diverse types of cargo and shipments.
• Be part of a team that provides cost-effective logistics and supply chain solutions.
• Gain experience in a dynamic logistics and freight forwarding environment.
• Contribute to maintaining customer satisfaction and service quality.