Guest Service Agent - Mandarin

Raffles Hotels & Resorts is seeking a Guest Service Agent with Mandarin language skills to join their team in Baie Sainte Anne, Seychelles. This role is crucial in handling all aspects of guest service to maximize guest satisfaction and uphold the brand's reputation for timeless elegance and enchanted glamour.

Raffles Hotels & Resorts, a part of Accor, is renowned for creating legendary experiences in iconic locations worldwide. Join a team dedicated to providing exceptional service and fostering a welcoming environment for every guest.

Company Overview

Founded in Singapore in 1887, Raffles Hotels, Resorts and Residences are places where ideas are born, history is made, and stories and legends are created. At each landmark address, distinguished guests and residents will find a world of timeless elegance and enchanted glamour, where Raffles’ renowned legacy of gracious service knows no bounds. As the authentic heart of a destination, Raffles champions fine art and design, and fosters culture in all its forms, guiding guests to make discoveries in their own time and way. Raffles’ commitment to local communities is expressed through diverse initiatives with a unified mission to actively support the arts and the environment. From one generation to the next, visitors arrive as guests, leave as friends, and return as family. Raffles is part of Accor, a world leading hospitality group.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: 2 Year+
• Qualifications: Not Specified

Key Responsibilities

• Handle all aspects of guest service to maximize guest satisfaction.
• Maintain exemplary department standards of behavior, appearance, and attitude.
• Take ownership of all guest requests and ensure thorough follow-up.
• Coordinate with various departments regarding special guest requests and preparations.
• Promote Inter-Hotel sales and in-house facilities.
• Ensure repeat guests and VIPs receive special recognition and service.

Requirements

• Strong written and verbal communication skills in English and Mandarin.
• Ability to develop rapport with and gain support from colleagues and management.
• Ability to work cohesively with co-workers as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Understanding and ability to work in a multi-cultural environment.

Benefits

• Spectacular colleague accommodation.
• World-class facilities, transportation, uniforms, and meals.
• Boat tickets to and from Praslin/Mahé.
• Excellent career development and growth opportunities.
• Part of a leading global luxury hospitality brand.