Head of Customer Success

Property Finder is seeking a Head of Customer Success to join their team in Dubai, United Arab Emirates. This pivotal role focuses on post-sales customer success and engagement, driving adoption and value realization for subscription customers, ultimately representing their interests in leveraging Property Finder's digital products and solutions.

You will build and lead a high-performing team, fostering strong relationships with Sales Segment Directors and Country Managers to support the revenue engine across the region. If you have strong relationship-building skills, a passion for customer success, and an affinity for metrics and analytics, we encourage you to apply.

Company Overview

Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate and spearheading the region's growing tech ecosystem. Founded in 2007, Property Finder connects millions of property seekers with thousands of real estate professionals daily, offering a seamless experience that empowers buyers and renters. As a lighthouse tech company, Property Finder creates an environment where people can thrive and contribute to the transformation of real estate in MENA.

Quick Details

• Salary Range: Not Applicable
• Job Type: Full-time
• Qualifications: Bachelor's degree in Business, Marketing, or a related field.
• Experience: 8+ years of experience in B2B SaaS or subscription sales and account management, including 4+ years managing a sales or customer success team of at least five people.

Key Responsibilities

• Create and execute a customer success strategy that drives Net Revenue Retention across the Group, managing over $100M in book value and 1,500+ clients.
• Drive key strategic metrics around product adoption and market share, including adoption of SuperAgent, Spotlight, and Quality Score.
• Lead a team of 12+ customer success partners across the region, developing and coaching them to exceed targets.
• Hire, develop, and coach your team to take a consultative approach to managing customers.
• Act as the escalation point for all customer account management matters and resolve them promptly.
• Monitor health metrics and run client reviews using established reporting, keeping clients on track to meet their goals.

Requirements

• Proven leadership with strong communication, public speaking, forecasting, problem-solving, and data-driven decision-making skills.
• A track record of building and scaling a successful retention function, engaging confidently with key internal and external decision makers.
• High proficiency with CRM and productivity tools (Excel, PowerPoint). Salesforce experience is preferred.
• Real estate industry knowledge is an advantage.
• Ability to navigate complex decision-making processes within client organisations.
• Ability to adapt quickly to evolving business strategies and industry dynamics.

Benefits

• An environment where you can be your best self, empowered to create, elevate, grow, and care.
• Join a team of the best and brightest, united by a shared ambition to change living for good in the region.
• Attract top talent who want to make an impact, believing that when our people grow, we all succeed.
• Opportunity to contribute meaningfully to the transformation of real estate in MENA.
• Work in a lighthouse tech company environment.