Order Taker - In Room Dining

Rosewood Abu Dhabi is seeking an Order Taker for the In Room Dining team. This role is crucial for delivering personalized dining experiences to guests, ensuring comfort and exceptional service. You will be the primary communication link between guests and the In Room Dining operation, working closely with culinary and service teams to create memorable dining experiences.

As an Order Taker, you will handle guest requests efficiently and professionally over the telephone, utilizing your food and beverage knowledge and sales abilities to guide guests through menu selections and ensure accurate order processing. This position is based in Abu Dhabi, United Arab Emirates. Join us and contribute to guest satisfaction and departmental success.

Company Overview

Rosewood Abu Dhabi is a five-star luxury hotel located on Al Maryah Island, inspired by the Arabian Gulf and reflecting the rich culture of Abu Dhabi. We are committed to creating a future where people and place enrich one another, curating extraordinary moments and honoring the soul of every place. Rosewood Hotel Group is a pioneering collective driven by a common purpose: The Calling. Together, we Make the Place.

Quick Details

• Salary Range: Not Applicable
• Job Type: Full-time
• Experience: 1 Year+
• Qualifications: Not Specified

Key Responsibilities

• Receive and process In Room Dining orders accurately while delivering personalized and engaging guest interactions.
• Utilize menu knowledge to recommend dishes, beverages, promotions, and special offerings.
• Coordinate effectively with culinary and service teams to ensure timely and accurate order delivery.
• Provide attentive service to VIP guests and arrange special requests with care and professionalism.
• Maintain comprehensive knowledge of menus, daily specials, and hotel promotions.
• Uphold Rosewood Brand Standards and LQA standards through every guest interaction.

Requirements

• Experience in order taking, hospitality sales, Food & Beverage service, or guest service operations.
• Strong food and beverage knowledge and enjoyment in recommending products.
• Excellent communication skills with a warm and professional telephone manner.
• Highly organized, detail-oriented, and able to manage multiple requests efficiently.
• Comfortable using POS systems and coordinating with multiple operational teams.
• Fluent in English; additional language skills are an advantage.

Benefits

• Medical coverage
• Paid time off
• Complimentary room nights
• Learning and development opportunities
• Global career opportunities
• Industry-leading paid parental leave