Reservation Agent

Rixos Hotels is seeking a Reservation Agent to join their team in Ras Al Khaimah, United Arab Emirates. This role is crucial for handling booking inquiries and ensuring exceptional guest service while maximizing occupancy and revenue.

Rixos Hotels, established in 2000, is a rapidly growing luxury hotel chain known for its traditional Turkish hospitality and 'ALL Inclusive, ALL Exclusive' concept. With a presence in Turkey, Europe, CIS Countries, North Africa, and the Middle East, Rixos offers unique lifestyle experiences through its passion for entertainment, activities, gourmet, and wellbeing.

If you are passionate about hospitality and possess strong communication and sales skills, we encourage you to apply now!

Company Overview

Rixos Hotels, established in 2000 in Turkey, pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities with luxurious stays, inclusive of culinary delights, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Quick Details

• Salary Range: Not Specified
• Job Type: Full-time
• Experience: 1 Year+
• Qualifications: Bachelors Degree

Key Responsibilities

• Process reservation requests, amendments, cancellations, deposits, rooming lists, and group blocks accurately.
• Identify guest requirements and recommend suitable room types, packages, and alternative dates.
• Apply upselling techniques to maximize room revenue and occupancy.
• Explain rates, promotions, guarantee terms, and cancellation policies clearly.
• Record special requests, billing instructions, and guest preferences accurately.
• Monitor room inventory, availability, rates, and occupancy throughout the day.
• Coordinate effectively with Front Office, Sales, Finance, and other departments.
• Handle guest information with professionalism, integrity, and confidentiality.

Requirements

• Minimum of 1–2 years’ experience in a similar role, preferably within the hospitality industry.
• Fluency in Russian is required.
• Strong communication, customer service, and sales skills.
• Flexible to work rotating shifts, weekends, and public holidays as required.
• Able to manage multiple enquiries and perform effectively in a fast-paced hospitality environment.
• Demonstrates professionalism, confidentiality, teamwork, and a guest-focused approach.

Benefits

• Opportunities for career advancement within a growing luxury hotel chain.
• Exposure to diverse cultures and international hospitality standards.
• Training opportunities to advance career goals.
• Work in a dynamic and guest-focused environment.
• Be part of a brand recognized globally for its exceptional service and quality.