Senior Call Center Executive (International Campaign)

360-SUPPORTS is seeking a Senior Call Center Executive for an international campaign in Dhaka (Khilkhet), Bangladesh. This full-time role involves handling inbound and outbound calls, resolving customer queries, and maintaining high customer satisfaction. Join a dynamic team and contribute to excellent customer service.

nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity. We are looking for dedicated professionals to join our client, 360-SUPPORTS.

If you have a passion for customer service and possess the required skills, apply now to become a Senior Call Center Executive!

Company Overview

nextjobz is a career platform powered by Akij Resource, designed to bridge the gap between talent and opportunity.

Quick Details

• Job Type: Full-time
• Experience: 3+ years
• Qualifications: Bachelor of Business Administration (BBA)

Key Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Provide accurate information and resolve customer queries.
• Maintain a high level of customer satisfaction.
• Record call details and update CRM systems as needed.
• Work closely with the team and supervisors to meet quality benchmarks.

Requirements

• Experience: 3+ years
• Education: Bachelor of Business Administration (BBA)
• Skills: Call center management, customer service skills, call center operations, customer inquiries handling, international call handling, contact center management, call center administration, telephone skills, call center development, customer-service.

Benefits

• Opportunity to work on an international campaign.
• Develop skills in call center management and customer service.
• Be part of a professional team environment.
• Career growth opportunities within the staffing and recruiting sector.